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Zenduty- Product information
Overview
According to Gartner, the average cost of IT downtime is $5,600 per minute. When your network or applications unexpectedly fail or crash, IT downtime can have a direct impact on your bottom-line and ongoing business operations. With the increasing complexity of production operations, it is becoming ever more challenging to recover from downtime. With Zenduty and Dynatrace, you can detect downtime, resolve critical issues before they impact your end customers, and incorporate SRE best practices within your incident response.
Frictionless, end-to-end incident response:
- Minimize repair times: Enhance your incident preparedness and accelerate your incident response
- Orchestrated response: Seamless and frictionless path to incident resolution
- Institutionalized reliability: Incorporate SRE best practices within your incident response
Key Features
- The Zenduty+Dynatrace integration utilizes webhooks and event rules to dispatch alerts and create incidents and takes minutes to setup.
- When Dynatrace detects a critical issue, it fires an alert to Zenduty, which in turn converts that alert into an incident and executes an escalation policy associated with that service.
- Zenduty then proactively alerts and escalates the incident to the right on-call teams via Email, SMS, Phone, Slack, Microsoft Teams, and Android/iOS push notifications.
- Zenduty organizes the entire communication (Slack war rooms, Jira tickets, Zoom conferences, StatusPage updates, etc.), including stakeholder and customer communications. * Zenduty also ties in your response playbooks within the incident for easy access to your on-call engineers, assigns various incident roles, and tracks the various remediation tasks that were performed.
- Zenduty also provides a postmortem framework where teams can analyze and learn from incidents.