Extend the platform,
empower your team.
Fix bugs and simplify complex issues with visual recordings of user sessions.
App by DynatraceSession Replay is a technology that creates anonymized, video-like recordings of actions taken by users interacting with your website or mobile application. Your analysts can then watch your users' mouse movements to identify what they're trying to do, where they're having trouble, and whatโs frustrating them or causing them to abandon their journey.
By analyzing both evidence and experience โ the specific user actions and your siteโs responses โ your teams are better equipped to make substantive improvements that increase overall satisfaction.
Customer supportโ engineers use Session Replay to resolve complaints from specific usersโ.
Frontend and backend software developersโ get more context when triaging issuesโ and when validating fixes in production across multiple OS/Browsers/Devicesโ.
Mobile software developersโ use Session Replay to understand what happened before a mobile app crashโ.
Test automationโ engineers can watch what happened on failed test executions.โ
UXโ and Product Designers through Session Replay have the insights to do UX optimisationโ and improve existing user journeysโ.
Product Managersโ can better prioritize areas for investmentโ.
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To start with Session Replay, enable it for your web and mobile applications and configure the masking settings. More in documentation.