As of November 12, 2018

Authorized Sub-processors for Dynatrace Services

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Welcome to Dynatrace’s sub-processor repository page where we maintain a current list of sub-processors authorized to process personal data for Dynatrace’s services. Dynatrace performs due diligence on the information security practices and data protection compliance of all sub-processors and requires each to commit to written obligations regarding their security controls and applicable regulations for the protection of personal data. The below information is up-to-date as to the published version date of this page. We will provide updates as required. Please check back to this page periodically.

 

Third-party Sub-processors*:

 

Name Services Performed Location
Amazon Web Services, Inc. Cloud hosting services United States, Ireland, Australia
Atlassian, Inc. Jira, issue tracking application, and Confluence, wiki tool United States
Code42 Software, Inc. PC, Laptop backup solution United States, Amsterdam, Australia
Intercom R&D Unlimited Company In-product chat tool United States
Marketo, Inc. Marketing software platform United States
Microsoft Corporation Office 365 environment, Client and Server Operating System Software United States
Nasuni Corporation Network Server solution; replicates files system globally United States
Netsuite Inc. Financial tool United States
Salesforce.com, Inc. CRM Customer Relationship Management United States
Slack Technologies, Inc. Internal communication tool United States
Woopra, Inc. User analytics United States
Zoom Video Communications, Inc. remote conferencing services using cloud computing United States

 

Dynatrace Group Sub-processors*:

Dynatrace operates around the world. The Dynatrace group of companies (the “Dynatrace Group”) engage personnel to provide service support and other management functions in connection with the services provided under our agreement with you. This support and management includes engineering activities related to managing the availability, latency, scalability and efficiency of the services; product management; and customer support. This means that when we collect your personal data in the course of performing the services under our agreement with you, we may process personal data in any country where a Dynatrace Group entity operates, including the United States headquarters where Dynatrace LLC is located. For a list of Dynatrace Group entities, please see https://www.dynatrace.com/company/locations/ (excluding partner locations). We have taken appropriate safeguards by implementing the European Commission’s Standard Contractual Clauses for transfers of personal data among our Dynatrace Group entities, which require the Dynatrace Group to protect personal data they process from the EEA in accordance with European Union data protection and privacy law.

*This is an inclusive list of sub-processors. Not all sub-processors will be applicable to every engagement.