To deliver the Dynatrace software intelligence platform, and provide related support and services, Dynatrace may engage and use data processors with access to certain customer data (each, a “Sub-processor”). This page provides information about the identities, roles and locations of our Sub-processors.
Dynatrace performs diligence on the information security and data protection practices of its sub-processors and requires each to commit to written obligations regarding their security measures and compliance with applicable personal data protection laws and regulations.
Sub-processors for the Dynatrace platform generally:
|Amazon Web Services, Inc.||Cloud and infrastructure hosting services||United States, Ireland, Australia|
|Atlassian, Inc.||Cloud based collaboration tool for support and development||United States|
|Box Inc.||File storage integrated with Zendesk||United States, Germany, Ireland (EU backup), Australia|
|Coveo Software Corp.||Advanced search||United States|
|Microsoft Corporation||Cloud and infrastructure hosting services||United States|
|Snowflake, Inc.||Data warehouse service||United States|
|Zendesk, Inc.||Customer support platform||United States|
Communication platforms that may process personal data:
|Intercom R&D Unlimited Company||Customer communication service||United States|
|Khoros, LLC||User engagement and knowledge platform||United States|
|Marketo, Inc.||Customer and sales lead contact management||United States|
|Microsoft Corporation||Office 365 applications, client and server operating system software||United States|
|Slack Technologies, Inc.||Cloud based communication services||United States|
|Totango||Customer success analytics and communications||United States|
|Zoom Video Communications, Inc.||Web meeting and communication||United States|
Subprocessors for CRM and business operations:
|Oracle Corporation (Netsuite)||Finance and invoicing software||United States|
|Salesforce.com, Inc.||Customer relationship platform||United States|
|ZINFI Technologies, Inc.||Partner sales management||United States|
Dynatrace Group Sub-processors
Dynatrace operates around the world. The Dynatrace group of companies (the “Dynatrace Group”) collectively provide professional services, technical support and customer enablement, delivery of product and feature improvements, and other management and business operations functions for customers. This means that when we receive personal data in connection with your use of the Dynatrace platform and related support or services, it generally can be accessed by authorized Dynatrace personnel from any country where a Dynatrace Group entity operates, including the United States where Dynatrace LLC is headquartered.
We have taken appropriate safeguards by implementing applicable cross-border data transfer mechanisms for transfers of personal data among our Dynatrace Group entities. Such mechanisms ensure personal data is protected in accordance with European data protection and other applicable privacy laws.
For a list of Dynatrace Group entities, please see https://www.dynatrace.com/company/locations/ (excluding master partner locations).
Our mechanism to notify our customers has changed from an RSS Feed to an email distribution list. Please subscribe to receive email updates to our subprocessor list below. There are no changes at this time to our subprocessors.
Questions can be directed to firstname.lastname@example.org.
Subscribing to updates to the Sub-processor list
Please complete this form with an email address to be notified of any changes to Dynatrace’s Sub-processor list. If a change occurs, you will receive a notification to the email address you provide.
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