Keeping pace with U-Haul on its digital transformation
U-Haul is an American moving and storage rental company, operating for 74 years. The company rents trucks, trailers, self-storage units, cleaners and more via a global network of dealerships.
U-Haul is the only company in the industry that operates in all 50 U.S. states and 10 Canadian provinces. Founded in 1945, U-Haul is now the biggest do-it-yourself rental operation in the world and owns the largest fleet of truck, trailers and towing devices in the industry.
Before Dynatrace, U-Haul used a number of different monitoring solutions that failed to give a complete picture of the performance of their critical applications, and entire IT ecosystem.
They struggled to pinpoint customer-facing issues when they arose, and found themselves wanting to provide a much higher quality support to their growing customer base. A rapidly growing company like U-Haul is experiencing growing demand for its products and services, and it increasingly relies on software to increase customer satisfaction and revenue.
U-Haul decided it needed a monitoring solution built for the cloud; it needed a solution that would keep pace with the company, its expanding cloud ecosystem and its reputation as a leading rental company.
With Dynatrace, U-Haul consolidated multiple solutions into a single full stack platform that enables them to unite disparate teams, eliminates war rooms and powers them to operate more efficiently.
Using Dynatrace, the company gains visibility into blind spots in the IT ecosystem that they couldn’t see into before. They can now take action and be proactive and use automation and AI to resolve problems and prevent issues before they arise.
Thanks to Dynatrace’s AI engine, U-Haul spends less time figuring out what’s wrong and can see the problem straight away and spend time fixing it to better customer experience.
Data provided by Dynatrace enables U-Haul to see everything that customers are doing, which allows them to make strategic IT decisions that impact the bottom line.
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