Program Manager (Remote Office)

Services / Remote Office, United States

Deployment Program Managers are responsible for ensuring the success of large Dynatrace customers.  The primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth service engagement.  Deployment leaders work directly with our client teams’ Project Managers as well as Dynatrace Expert Services Consultants and Architects, Support, Product Management and Dynatrace Leadership teams.
 
Successful Deployment Program Managers will have a solid technical background as well project management experience with large enterprise deployments and initiatives.  The ability to bridge discussions between business and IT team members is critical to this role’s success.  A background in operational responsibilities with an application focus, exposure to multiple types of monitoring solutions including web analytics, customer experience, voice of the customer, social media, and APM is a plus.   

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT
  • Minimum 3+ years APM or Project Management industry experience
  • Ability to provide customers with clear detailed guidance on implementation and adoption strategies
  • Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging environments
  • Ability to understand complex application environments to provide customers with clear strategic guidance in achieving desired APM goals based on their environment
  • Confidence in leading organizationally challenging engagements to meet required outcomes  
  • Solid presentation and writing skills and experience with creating professional reports and presentations
  • Project Management experience including planning, issue tracking, risk mitigation 

Desired Skills

  • Minimum 3+ years Dynatrace Technology consulting or equivalent Technology Consulting experience
  • Dynatrace Product Associate Certifications for Dynatrace, Application Monitoring, Data Center RUM, and/or Synthetic Monitoring
  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise software deployments in discussion with clients
  • Program/Project Management training, experience, and certification

  • Travel & Location:
  • Occasional travel to client location is anticipated in this role. 10 – 25% travel should be expected
  • Virtual or the Dynatrace Detroit, MI office

Apply now