Customer Success Manager

Services / Sydney, Australia

Your role in the team

  • Act as a “named” customer success manager for a certain set of customers
  • Create Customer Success Plans for a defined set of customers
  • Use automation and pro-actively guide customers on their way to a successful Dynatrace adoption
  • Perform quarterly business reviews with a certain set of customers
  • “Growth hacking” - Identify and qualify growth opportunities and work with sales teams for assigned accounts to drive upsell
  • Leverage relationships to build reference cases and success stories
  • Working together with Product Specialists and Support engineers to deliver a world-class customer experience

Your profile

  • Computer Science or Information Technology Degree
  • Experience in similar customer-facing roles
  • Excellent verbal, written and interpersonal communication skills
  • Excellent in English (and other APAC language is a plus)
  • Already familiar with APM / Monitoring domain or comparable technology driven spaces
  • Basic understanding of modern web-based applications and technologies
  • Highly motivated, energetic and committed to driving results
  • Hands-on Team player and proactive (wo)man of action

You will love this job if

  • You are passionate about growing existing customer relations
  • You are fascinated about modern, state-of the art application technologies
  • You like to work together with a team of specialists supporting the growth of our customers
  • You want to be part of a brand-new, SaaS-driven, agile customer experience organization.

Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands, including, 72 of the Fortune 100, trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

Apply now