Customer Success Manager

Services / Melbourne, Australia

Your role in the team

  • Act as a “named” customer success manager for a certain set of customers
  • Create Customer Success Plans for a defined set of customers
  • Use automation and pro-actively guide customers on their way to a successful Dynatrace adoption
  • Perform quarterly business reviews with a certain set of customers
  • “Growth hacking” - Identify and qualify growth opportunities and work with sales teams for assigned accounts to drive upsell
  • Leverage relationships to build reference cases and success stories
  • Working together with Product Specialists and Support engineers to deliver a world-class customer experience

Your profile

  • Computer Science or Information Technology Degree
  • Experience in similar customer-facing roles
  • Excellent verbal, written and interpersonal communication skills
  • Excellent in English (and other APAC language is a plus)
  • Already familiar with APM / Monitoring domain or comparable technology driven spaces
  • Basic understanding of modern web-based applications and technologies
  • Highly motivated, energetic and committed to driving results
  • Hands-on Team player and proactive (wo)man of action

You will love this job if

  • You are passionate about growing existing customer relations
  • You are fascinated about modern, state-of the art application technologies
  • You like to work together with a team of specialists supporting the growth of our customers
  • You want to be part of a brand-new, SaaS-driven, agile customer experience organization.

Apply now