Services / Sydney, Australia
Your role in the team
· Enable and support customers in learning, adopting and mastering the Dynatrace solution
· Perform remote enablement and coaching sessions
· Explain new released product capabilities and convey value to customers
· Help customers to integrate the Dynatrace solution into their IT ecosystem
· Deliver a customer first, proactive experience
· Act as a “named” technical expert for a certain set of customers
· Serve as subject matter expert on Dynatrace solution and best practices, combining product expertise with knowledge around cloud technologies (like Kubernetes, Openshift, CloudFoundry, …)
· Cooperate with our international Sales team, Technical Product Management and Technical Support
· Attend training for new product features and technologies
· Exchange knowledge with other colleagues and suggest product and process improvements
- Graduated in Computer Science, Software Engineering or similar
- More than one year of related professional work experience
- Few years of experience as Technical Consultant for a software product (ideally B2B)
- Some Development Experience is a plus
- Hands-on Teamplayer and proactive (wo)man of action
- Familiar with Web Solutions and Cloud Technologies
- Excellent in English (any other APAC language is a plus)
You will love this job if
- Hands-on and customer-facing remote service delivery is what you are looking for.
- You are fascinated by modern, state-of-the art technologies.
- Continuous learning and product enablement is not scaring you.
- You appreciate team spirit and enjoy an international environment.
- You want to be part of a brand-new, SaaS-driven, agile customer experience organization.
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands, including, 72 of the Fortune 100, trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.