Sales Engineer

Sales / Hong Kong

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An excellent opportunity to be a key contributor in a rapidly growing business, the individual will be responsible for providing pre-sales technical support and developing key relationships within opportunities.  Dynatrace is looking for technically-knowledgeable, assertive, success-driven, energetic person who want to have fun while creating a successful career at a leading organisation.

Purpose of the role:

  • Demo Dynatrace observability platform offerings live to potential and existing customers, with a particular focus on Dynatrace application monitoring (the agent-based approach).
  • Work with the Dynatrace sales team during the sales cycle and provide value based and technical demonstrations to prospects and customers.
  • Planning, running and managing POCs at prospects with the goal of demonstrating the value to justify prospect or customer acquisition.
  • Respond to RFIs/RFPs, prospect & customer’s technical questions, deployment queries etc.
  • Cover prospects and customers in Greater China region.
  • Develop strong and lasting relationships with sales, pre-sales, and delivery resources across the Dynatrace business.
  • Raise the awareness of using Dynatrace based solutions with partner account teams and how they benefit the end customer
  • Work with the Dynatrace Customer Success team to create case studies and win stories to support the Greater China business.

Required Knowledge, Abilities, and Experience:

  • Minimum 5-7 years’ experience presenting, demonstrating and handling technical sales engagements.
  • Good understanding of at least one cloud and container technologies including AWS, Microsoft Azure, Redhat, Openshift, Cloud Foundry, Google Cloud, Alicloud, Kubernetes and Docker is a must.
  • Hands-on programming experience in at least one of the Object-Oriented languages including Java, C#, node is a must.
  • Knowledge of APM products in the market is a must.
  • Strong presentation and communication skills in front of large audience.
  • Experience in scripting language like python, bash, powershell is desired.
  • Comfortable with Linux operating system including shell commands and editor(s).
  • Awareness of application performance problems and their impact on cost and brand.
  • Experience creating architecture and other design documents.
  • Understanding of HTTP protocol and the RESTful architectural style is desired.
  • Experience with one or more web technology stacks is desired.
  • Understand of how networks (WAN/LAN), their protocols and related infrastructure (proxies, NAT’s, firewalls, WOC’s etc.) operate to deliver application service is desired
  • Have experience presenting, demonstrating and handling technical sales engagements
  • Being able to present and sell our product to customer’s technical and executive audience at different levels of an organisation (Developer, Manager, VP etc.)
  • Ability to be coached and react quickly in selling situations.
  • Experience creating architecture and other design documents and diagrams
  • Ability to learn quickly and adapt to new processes and methodologies
  • Outgoing personality, desire to work hard and have fun, team spirit.
  • Able to travel within Greater China for Business as required
  • Fluent in English, Mandarin and Cantonese.

Desirable Knowledge, Abilities, and Experience:

  • Experience with one or more web technology stacks
  • Web and application server technologies such as Apache, Nginx, IIS, Websphere, WebLogic, JBoss, etc
  • Server side technologies such as Java Servlets, ASP.NET and PHP
  • Client side technologies such as HTML, CSS, Javascript, node.js and Ajax
  • The HTTP protocol and the RESTful architectural style
  • Experience with database design, SQL and data access practices
  • Experience with networking : protocols, architecture
  • Experience with Application Testing & QA solution.
  • Experience with Dynatrace (OneAgent), Dynatrace DC RUM, Application Monitoring & UEM, Synthetic Monitoring

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