Regional Services Manager - Federal Government

Services / Washington, D.C.

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Dynatrace Regional Services Manager

Position Overview:

In this role, you will be responsible for the successful scoping, positioning, and delivery of a wide range of Services for the Dynatrace Software Intelligence Platform in the Federal Government space.  As a Manager in the North American Dynatrace Services organization, you will provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace Services Engagements focused on customer success.  You will work directly with Dynatrace Federal Civilian and DOD/IC Sales Teams, Partners, and customers to understand business and technical requirements, crafting delivery proposals and Statements of Work/Services Contracts.  You will also be guiding teams of Dynatrace Consultants, Architects, and Partners to drive engagement success, customer satisfaction, and Dynatrace product adoption.  Additional responsibilities include direct management of up to 12 employees, including mentoring to further develop both technical and consulting skills, and driving effective employee career development.  Communication, technical consulting, and interpersonal skills will be paramount to your success in this role.

Required Skills:

  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT
  • Minimum 5+ years Services Management and or Program Management combined experience in or for Federal Government
  • Confidential security clearance or at minimum the ability to pass background investigation
  • Ability to demonstrate solid understanding of Enterprise Software deployments in discussion with clients and prospects
  • Ability to provide customers with clear guidance on implementation and adoption strategies
  • Excellent communication, presentation, documentation, and contract negotiation skills
  • Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions
  • Ability to execute services engagements that meet customer expectations and drive product and services expansion
  • Strong project management capabilities
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results

Desired Skills

  • Ideal candidates will have 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience
  • Secret or Top Secret (TS) Clearance a plus

Travel

  • Must be in the D.C. vicinity or surrounding area
  • Travel to client locations varies but is anticipated up to 25%

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