Technical Support Analyst

Support / Gdansk, Poland

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI powered monitoring software? Wanting to join a global leader that enables digital transformation?

Dynatrace redefined monitoring: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT. We are proud to excite customers like Google, Apple, Netflix, Delta Airlines, SAP, United Health Care, JP Morgan and many others.
Dynatrace is the only web-scale monitoring solution on the market designed to meet the needs of modern applications. All we need now, is you to become a personal superhero to our customer by solving his problems. Apply now and be part of our motivated and talented Technical Support Team.

Your future role in the team

  • Identify problems and investigate issues directly with the customer (e.g. via screensharing)
  • Cooperate with Development and Product Management
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements

Our expectations for you

  • Bachelor's degree in Computer Science
  • More than one-year of related professional work experience
  • Experience in Java OR .NET Development
  • Hands-on Team player and proactive (wo)man of action
  • Structured approach, analytical thinking, and accuracy
  • Willingness to get to know new technologies
  • Very good collaboration and communication skills (in English: written and oral)

You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • pieces of training for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
  • you are looking for one of the best entry points for your Dynatrace career.
  • Seeing is believing. Check out the Dynatrace free trial.

Recruitment process

  • Step 1: You send us your job application.
  • Step 2: We invite you to a personal meeting with us.
  • Step 3: You meet with the Technical Support Team Lead and team members to talk about your experience, technical skills, and English communication skills.
  • Step 4: : If everything works out, you meet with the Technical Support Team Lead and HR representative to sign your contract and celebrate your joining the Dynatrace Team!

Remuneration

  • Solution Engineer: 7k - 12k gross per month

  • Senior Solution Engineer: 12k - 20k gross per month

Apply now