Technical Support Engineer
Support / Gdansk, Poland
Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring software? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace!
About the role
As a Technical Support Engineer, you will combine your technical expertise and great communication skills daily. You will provide world-class support for our customers to deliver them the best customer experience. You will have exposure to many technologies and have the possibility to learn more about them.
Our Technical Support team works closely with our R&D teams, providing them insights from customers and suggestions for improvements in our product.
Desired skills & experience:
2+ years of related professional work experience, ideally in technical support.
Degree in computer science, information technology, or related field.
Excellent English skills, both oral and written.
Experience in working with external customers n dealing with external customers.
Demonstrated problem-solving skills, structured approach, and accuracy.
Experience with fixing bugs.
Hands-on team player, proactive, a person of action.
You’ll be responsible for:
Identifying problems and investigating issues directly with the customers (for example, via screen sharing).
Cooperating with R&D to suggest improvements, report bugs, and channel feedback from customers.
Attending training for new product features and technologies.
Continuously learning and exchanging knowledge with colleagues.
Technical Support Engineer: 7k - 17k PLN gross per month