Technical Consultant (m/f)

  • Full time
  • Team: Dynatrace ONE
  • Linz
  • 4.59 / 5 on kununu
Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges?  If so, look no further.  We want to talk to you!
 
The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford, and Experian. 

Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 2,000+ customers around the world.  We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful.
 
This role is based in our Linz, Austria office, where Dynatrace was born and our Founder still roams the office providing technical guidance and coaching.

Your role:

  • Respond to product inquiries and provide assistance to customers via chat, email, web conference and phone.
  • Assist customers with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform.
  • Provide customized recommendations and best practices to customers on how to use Dynatrace to monitor the application performance, cloud infrastructure, and digital experience of their critical applications.
  • Deliver live demos a wide range of users (technical and non-technical).
  • Work closely together with our Customer Success Managers and Sales in identifying new expansion and revenue opportunities.
  • Use your knowledge and experience to help build our collective knowledge through stand-up meetings, ad-hoc brainstorming, and team enablement sessions.

Your profile:

  • College degree in Computer Science or Information Technology
  • several years of work experience in a customer services team (e.g. technical support, consulting, sales).
  • Profound knowledge in web technologies and ideally familiar with networking, protocols, and architectures
  • Very good English written and verbal communications skills. 
  • Exceptional corporate presentation and relationship-building skills.

Why join Dynatrace:

  • you are innovative, willing to learn and want to contribute to fresh ideas.
  • you want to work at a global leader with flat hierarchy and open door policy.
  • your are searching for a dynamic environment where your are facing challenges and celebrating success together as a team.
  • you are interested in an international and diverse workplace.

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 40,500 gross per year (Bachelor, Master or PhD) based on full-time employment. We offer a higher salary in line with qualifications and experience.

Join us and be part of a brand-new, SaaS-driven, agile customer experience organization!

Dynatrace Austria GmbH 
Hafenstraße 35 
4020 Linz 
www.dynatrace.com

Benefits of becoming one of us:

Teamspirit

World leading
technologies

International
& diverse

Flexible working
hours

Regular team
events

Education &
training

Ergonomic
workplaces

Discount for public
transportation

Sports
activities

Free fruits
& cereals

Check out all our employee benefits here.

Join us now!