Innovative VP (m/f) for global Technical Customer Success

Team

R&D

Working hours

Full time

Location

Linz, Austria

Experience


Your role

  • Discover new opportunities for enhancing customer experience by using our SaaS product (real-time feedback) for usage insight
  • Foster proactive (not just reactive) support with Big Data analytics and AI/machine learning approaches
  • Explore innovative techniques for automation (Growth hacking approach)
  • Develop and innovate on premium experience customer support offerings
  • Ensure growth of your global team and a consistent, differentiated experience for our customers all around the world
  • Engage with key customers at executive levels and key senior field leaders
  • Tight collaboration and agile feedback loop with global product and services teams
  • Your team

  • More than 10 excellent team leads
  • Nearly 100 experienced technical support engineers worldwide
  • International business and operating environment (Linz, Detroit, Sydney, Tokyo & Gdansk)
  • Agile collaboration
  • Amazing team spirit
  • Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 80,000 gross per year (based on full-time). We offer a market conform salary in line with qualifications and experience. Dynatrace Austria GmbH Freistädterstraße 313 4040 Linz www.dynatrace.com

    Your profile

  • Minimum of 7 years of experience as CTO, Start-up Founder, Engineering Lead or Product Management Lead
  • Entrepreneurial mindset and true leader (strategy & vision) 
  • Innovator to techniques, automation & analytics 
  • Strive for great customer experience
  • Excellent and business-fluent English skills
  • Why join Dynatrace

  • Global Leader in Performance Management with flat hierarchy and open culture
  • Unique opportunity to lead a transformation towards an innovative, proactive and automated Tech Support 
  • Open-Door policy, learning from each other, facing challenges and celebrating success together as a team
  • International and diverse workplace
  • Organizer of DevOne, our own annual developer conference
  • Your role

  • Discover new opportunities for enhancing customer experience by using our SaaS product (real-time feedback) for usage insight
  • Foster proactive (not just reactive) support with Big Data analytics and AI/machine learning approaches
  • Explore innovative techniques for automation (Growth hacking approach)
  • Develop and innovate on premium experience customer support offerings
  • Ensure growth of your global team and a consistent, differentiated experience for our customers all around the world
  • Engage with key customers at executive levels and key senior field leaders
  • Tight collaboration and agile feedback loop with global product and services teams
  • Your profile

  • Minimum of 7 years of experience as CTO, Start-up Founder, Engineering Lead or Product Management Lead
  • Entrepreneurial mindset and true leader (strategy & vision) 
  • Innovator to techniques, automation & analytics 
  • Strive for great customer experience
  • Excellent and business-fluent English skills
  • Your team

  • More than 10 excellent team leads
  • Nearly 100 experienced technical support engineers worldwide
  • International business and operating environment (Linz, Detroit, Sydney, Tokyo & Gdansk)
  • Agile collaboration
  • Amazing team spirit
  • Why join Dynatrace

  • Global Leader in Performance Management with flat hierarchy and open culture
  • Unique opportunity to lead a transformation towards an innovative, proactive and automated Tech Support 
  • Open-Door policy, learning from each other, facing challenges and celebrating success together as a team
  • International and diverse workplace
  • Organizer of DevOne, our own annual developer conference
  • Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 80,000 gross per year (based on full-time). We offer a market conform salary in line with qualifications and experience. Dynatrace Austria GmbH Freistädterstraße 313 4040 Linz www.dynatrace.com

    Join us now!

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