Technical Support Engineer (f/m)

  • Full time
  • Team: Technical Solutions
  • Linz
  • 4.59 / 5 on kununu
Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring

You are passionate about customer communication on a very technical level? You are excited about troubleshooting for our AI-powered monitoring solution? You want to join a global leader that enables digital transformation?
 
As a Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform. 

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 1,800 employees worldwide.
Our vision: We believe the world needs software to work perfectly.
What we do: Software Intelligence to simplify enterprise cloud complexity and accelerate digital transformation.
How we do it: Application performance management, Cloud infrastructure monitoring, IT Operations powered by AI and Digital customer experience.

Your role in the team

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products, and their interactions with diverse customer technology ecosystems
  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues via online chat, phone, video conference tool or submitted ticket
  • Work closely with our development and product management teams
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements

Your profile

  • College degree in Computer Science, Information Technology or Software Engineering 
  • Ideally some professional work experience in software development or in customer services
  • Good knowledge in Java or .NET
  • Strong analytical thinking with a structured approach to problem solving
  • Hands-on Teamplayer and proactive (wo)man of action

You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • trainings for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
Seeing is believing. Check out the Dynatrace free trial.

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 40,500 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

Dynatrace Austria GmbH 
Hafenstraße 35
4020 Linz 
www.dynatrace.com

Benefits of becoming one of us:

Teamspirit

World leading
technologies

International
& diverse

Flexible working
hours

Regular team
events

Education &
training

Ergonomic
workplaces

Discount for public
transportation

Sports
activities

Free fruits
& cereals

Check out all our employee benefits here.

Join us now!