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Senior Platform Support Engineer

Senior Platform Support Engineer

Your role at Dynatrace

As a Senior Platform Support Engineer , you’ll use your knowledge and experience to evaluate and troubleshoot complex configuration issues with Dynatrace and non-Dynatrace technologies. You’ll mentor other product specialists and conduct internal training to enable team members to learn various technologies. You’ll collaborate with different departments to establish and improve best practices

What will help you succeed

  • Education: Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
  • 3+ years work experience
  • Familiar with one or more of the following technologies:
    • Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc
    • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss
    • Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
    • Mobile application technologies such as iOS, Android WebKit
    • DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc
    • CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
  • Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
  • Familiar with database design, SQL, and data access practices and concepts.
  • Must have exceptional written and verbal communication skills in English.
  • Associate-level industry certification, complementary to Dynatrace
  • Obtain and maintain six relevant industry certifications (5 Dynatrace and one Industry)
  • Willingness to learn new technologies and resolve complex technical issues

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes—do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock (NYSE:DT) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

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We’re proud to be certified as a Great Place To Work® in 16 countries—an achievement made possible by feedback from our greatest asset: an incredible team. We couldn’t have done it without them.

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