Director, Customer Success - ASEAN
Your role at Dynatrace
Location: Singapore
Reports to: VP, Customer Experience, APAC
Are you passionate about driving customer success at scale? We’re looking for a senior leader to own Customer Success across the Greater China, ASEAN and Korea regions. You will be someone who thrives on building strong relationships, delivering measurable business impact, and creating a culture of performance and growth. This role is about more than managing a team. It’s about shaping strategy, influencing outcomes, and ensuring our customers achieve their goals while unlocking new opportunities for growth.
What You’ll do:-
- Lead the Region for Success:
- Define and execute the Customer Success strategy for Greater China, ASEAN and Korea, aligned with APAC and global priorities and processes.
- Build and develop a high-performing team of Customer Success Professionals, fostering diversity, inclusion, and continuous learning.
- Drive Customer Impact:
- Accelerate consumption and adoption of our solutions across customer accounts.
- Identify and execute growth opportunities in partnership with Customers, Sales and partner team
- Ensure renewals and upsells are predictable and seamless.
- Collaborate Across Teams:
- Partner with Sales, Support, and Professional Services to deliver unified customer experience.
- Influence stakeholders and champion initiatives that accelerate customer success.
- Focus on Performance:
- Own KPIs around consumption, retention, and expansion.
- Implement best practices for account health and renewal forecasting.
- Drive continuous improvement and operational excellence.
What Success Looks Like
- Increased product adoption and consumption across Greater China, ASEAN and Korea accounts.
- Strong renewal rates and predictable growth opportunities.
- A high performing engaged team delivering exceptional customer outcomes.
Why This Role Matters
This is a pivotal role for us. You’ll shape how we engage with customers in Greater China, ASEAN and Korea, build a strong culture of performance and growth, and make a real impact on our business.
What will help you succeed
- Experience:
- 10+ years in Customer Success or similar roles, with at least 5 years leading regional teams.
- Proven success driving business impact in Greater China, ASEAN and Korea markets.
- Skills:
- Strong leadership and team-building experience.
- Excellent collaboration skills with Sales and cross-functional teams.
- Strategic mindset with a focus on execution and measurable outcomes.
- Bonus Points:
- Deep understanding of SaaS and customer lifecycle management.
- Comfortable working in a fast-paced, dynamic environment.
