Your role at Dynatrace

In this role, you will be working with customers to lead implementation activities, deliver weekly enablement sessions, performance reporting, and quarterly business reviews with a goal of ensuring that customers are self-sufficient with Dynatrace technologies. Consultants are expected to represent Dynatrace professionally, as an observability expert and a trusted advisor, to maximise customer satisfaction, adoption, and value realizationfor all engagements. You will be an Australian citizen, holding (or being eligible to obtain)federal security clearance.

Responsibilities:

• Monitor customer’s critical application performance and availability
• Summarize and review performance trends in operations status meetings
• Assist customer staff in the troubleshooting and root-cause diagnosis of performance issues
• Maintain and enhance dashboards and reports to meet requirements of IT and business users
• On-board additional applications for monitoring
• Mentor and train customers on the Dynatrace solution and its best practices
• Provide services that maintain and grow the adoption of the Dynatrace solution in customer environments
• Provide, enhance and document the value realised by customers leveraging Dynatrace
• Provide regular status updates and project documentation to support efforts at customer engagements
• Tailor activities and priorities to achieve customer goals
• Assist sales team in identifying new opportunities for product and services revenue at customer sites
• Ensure health of the client’s Dynatrace deployment
• Maintain accurate deployment documentation

Travel and Training Requirements

• Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, on occasion, relocation or site visits may be required
• Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities

What will help you succeed

Required Skills:

• Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
• 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java / .NET / Python development
• Good understanding of cloud and infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
• Good understanding of web and enterprise applications
• Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
• Excellent organizational/time management skills
• Must have strong interpersonal communication skills and a passion to learn new technology
• Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
• Must have excellent written, oral, and presentation communications skills
• Must possess excellent problem-solving and analytical skills
• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

Desired Experience:

• Previous consulting experience and / or Project Management experience is a plus
• 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
• 1+ years of enterprise web or application development/support/operations (.Net, Java, JavaScript, AJAX)
• Ideal candidates will have 2+ years of Dynatrace (or other Observability tooling) Technology experience
• Dynatrace (or other Observability tooling) Product Certification

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.