Your role at Dynatrace

The Center of Excellence team is responsible for increasing the ability to scale platform expertise across the entire Dynatrace ONE function (Post Sales organization at Dynatrace). Focused on topics that drive Dynatrace value, adoption and retention with customers, the Center of Excellence acts as a point of contact for Dynatrace ONE for specialized customer engagements, proliferation of best practices and driving of key enablement activities. The Center of Excellence engages in cross-functional collaborative activities to ensure that all departments within Dynatrace ONE have the right tools and knowledge at their disposal to further drive customer success.

As a Logs Architect in the Dynatrace ONE Center of Excellence team, you take on a technical role as a scaling agent of expertise. You will play a pivotal role in driving growth and success with our customer’s usage of the Dynatrace platform within a main focus on logs. You ensure adoption and customer success through working with customers alongside other Dynatrace ONE field teams, through knowledge transfer and best practices documentation, and through enablement activities. You are a driving force behind creating a structured and automated approach to migrate our customers from other industry logging solutions to Dynatrace. You own all aspects of a mission critical topic and are seen as a Subject Matter Expert where you define best practices together with stakeholders to scale specialized expertise within Dynatrace ONE. You provide best practices to the rest of the CoE and define technical standards for technical design and provide operating standards that allow the proper tracking of success of the CoE. With an increased focus on logging best practices, bringing expertise on Dynatrace and/or competitive tools like Splunk and Elastic, you ensure our customers get the most of their Dynatrace usage.

What will help you succeed

Responsibilities:

• Collaborate with stakeholders within Dynatrace ONE, Product Management and other technical teams, R&D, Sales Engineering and other technical teams
• · Act as a PoC for non-CoE stakeholders
• · Provide Subject Matter Expertise on mission critical topics
• · Topic ownership, creation of required deliverables for scaling this expertise and driving asset creation
• · Develop, document and promote best practices, reference models and solution methodologies for use across Dynatrace ONE
• · Provide technical leadership and mentorship within Dynatrace ONE, supporting skill development and knowledge sharing
• · Assess and recommend new technologies, tools, and frameworks to enhance customer engagement
• · Lead or support customer engagements and pilots together with an existing customer account team
• · Support scaling of expertise to broader Dynatrace ONE teams
• · Contribute to thought leadership assets and activities · Technical leadership – the Lead CoE architect is expected to provide technical leadership to a team of experts
• · Solution Ownership – design, implement and uphold best practices on CoE solutions and coordinate the efficient collaboration with the individual contributors, as well as communicate and align with the Product Sponsors on vision and roadmap

Requirements:

• · Technical degree (i.e. Computer Science, Computer Engineering) or relevant work experience required
• · 5+ years proven experience as a consultant or architect working on highly technical, agile teams
• · 3+ years proven experience actively leveraging the Dynatrace Platform as a power user or as an administrator/implementor preferred
• · 3+ years proven experience actively leveraging industry logging tooling like Splunk or Elastic as an administrator/implementor; active certification preferred
• · Working Experience with modern deployment automation tools, scripting, and methods
• · Experience with the enterprise software sales process preferred
• · Working experience with modern IaaS, PaaS, container and Serverless cloud technologies
• · Must have excellent written, oral, and presentation communications skills.
• · Strong analytical, problem-solving, and communication skills, with the ability to engage both technical and non-technical stakeholders
• · Experience developing and promoting best practices, methodologies and governance frameworks
• · Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
• · Able to formulate program strategies by evaluating options with a clear sense of priorities and risks. Manage information from multiple parallel work streams and integrate them to form an overall view
• · Outstanding at presenting solutions to audiences ranging from the developers to C-level executives
• · While this is not a traveling role, must be willing to travel up to 25%

Management Responsibilities:

• · This role does not have any direct reports.
• · Responsible for evaluating candidates in the recruiting process and contributing to the onboarding and enablement of new resources

The base salary range for this role is $166,000 - $208,000. When determining your salary, we consider your experience, skills, education, and work location.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.