Real user monitoring (RUM)

AI powered, full stack, automated - Dynatrace brings new levels of visibility and insight into the customer digital experience through the perspective of the end user in real time.

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Unmatched monitoring visibility

Dynatrace is the only vendor to capture the full visibility of customer experience across every digital transaction. No sampling of data, Dynatrace gives you a complete picture, from the frontend to the backend.

Improve customer experience with actional insights from segmentation and user-behavior analytics.

Eliminate blind spots with Dynatrace visually complete

Correlate visual performance to digital business outcomes automatically. Dynatrace Visually complete is the only solution to eliminate user experience blind spots and provide the most accurate and relevant measurement of user experience. Core benefits of Visually complete:

Visually complete measures exactly how long it takes your web page to become fully loaded visually and ready to be used (2.89 s) Traditional metrics like Action Duration can be very misleading indicators of when the web page is ready to be used (9.38 s)  Time to first byte is important in understanding how the page loads, but it doesn't necessarily translate directly into the user experience (0.7 s) HTML Downloaded is also useful, but it doesn't consider the time the user must wait before they can meaningfully interact with the web page (1.12 s)

Every user, every app, everywhere

User behavior analytics give you fast insights into application entry and exit points, new vs. returning users, bounce rates and conversion rates.

Monitor user journeys

Complaint resolution

Excel in complaint resolution

Dynatrace root cause analysis provides instant replay, visualizing how a problem developed.

Cut mean time to repair by 90%

Investigate JavaScript errors.

Identify and resolve technical issues proactively

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Drilldowns for data analysis

Dynatrace gives you insights in relevant metrics of your users. The so called Waterfall analysis allows you to gain:

Dynatrace waterfall chart

4 different use cases of real user monitoring

Watch how Dynatrace AI provides the root cause to any real user impact and the business insights delivered by real user monitoring. This 30 minutes session covers all details around Dynatrace real user monitoring and its benefits.

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Strategy made simple

You need built-in expertise to lead the way—and we’ve got it. The Digital Experience Insights service is designed to drive an active mobile performance optimization strategy and culture even if you don’t have a lot of time or resources in-house. Start today and unleash your maximum potential.

Learn more about Dynatrace Digital Experience Insights!

This chart shows the distribution of time across key performance metrics, contrasting front end and back end. It highlights the overall stability of each page experience.


“Instead of waiting for a customer to call in and report a problem, we can now see where the problems and slow applications occur and fix them before they affect the customers.”

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Nebraska Book Company

“We immediately identify where a problem is, quantify the business impact and share root cause data with our internal teams and our digital agency to ensure any incident causes minimal impact to our end users.”

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