war room

Defending the Network: Flow vs. Wire Data

In recent months, at multiple customers, I’ve had the opportunity to observe shockingly similar problems that follow an unfortunately common scenario: There is a perceived site issue A war room or incident is started The network is quickly thrown under the bus Why? Because the complaints are only coming from one site; therefore, it MUST be a network issue This predicament results in the network team reeling backward as they scramble … read more

The Opposite of War Room Isn’t Peace Room

Last week, I was trying to come up with a term for the opposite of war room. Why? I made a note a few months ago while reading a Gartner paper extolling the virtues of wire data, specifically as applied to the modern data center’s availability and performance management disciplines. Among other insights, the authors recommend convening frequent war rooms “…to encourage cross-team exploration” of performance data. Since the term … read more

Use Visibility & Facts to Avoid Lengthy War Rooms & Miscommunication

A few days back I was called into a war room situation with the hosted services group of our partner hybris. They were facing issues with the eCommerce site of one of their customers, a large UK based luxury clothing retailer. The situation was quite critical. Even though loadtests were conducted and everything appeared to be optimal, the eCommerce site encountered issues during a recent customer promotion which required the implementation of customer … read more