User Experience Management

Business Innovation through APM Metrics-Driven DevOps

Innovating faster to meet end-user demand is one of the challenges addressed by DevOps. DevOps bridges the knowledge gap about the impact between business and application teams. Application teams have to better understand the impact they have on business with code or deployment changes. On the other hand, business wants to better understand the impact on current development commitments when they come up with new requirements and a tight schedule. The … read more

Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints, the following question always surfaces: Is the complaint because of a technical issues or is it something else? To get visibility into technical issues many companies have tried web session recording … read more

Analyzing DNS Outage Impact on 3rd party Applications

Many blog posts have been written about the Dyn DNS DDOS attack  on October 21st. Dyn itself was very open with the problem and kept updating their customers and users impacted by the attack through their blog and twitter feed. My colleague David Jones (aka Jonesy) blogged about how our Dynatrace Synthetic monitoring picked up the problem for our customers. Here is a screenshot showing how, for instance, product downloads were … read more

Mobile wins the digital stakes on Melbourne Cup day

It’s the race that stops Australia. TAB claims they handle 3000 transactions per second at the peak of the betting splurge – across desktop and mobiles in all parts of the country. You can imagine, preparing for peak digital performance is a major priority for all betting agencies at this time of year. Let’s do some testing and see what we find As usual, my interest in how digital businesses … read more

10 Tips to Deliver Outstanding Liferay v7 Performance

While the words “Digital Transformation” can mean many things, in the case of Liferay, we regularly see how organizations have transformed and enriched online journeys and experiences for their customers and employees by unlocking rich data, information, and applications hidden deep within their IT department. This feat should not be understated because, as Forrester points out, the challenge of integrating numerous and complex back-end systems and data sources poses a real … read more

Scaling Continuous Delivery: Shift-Left Performance to Improve Lead Time & Pipeline Flow

Transforming from Agile to Continuous Delivery by embracing DevOps Best Practices and a high degree of Automation is a desirable goal for many IT organizations. The biggest challenge I’ve seen when recently talking with companies such as Capital One, BCI, BCP, BBVA, and even our own engineering teams, is scaling that transformation. Just as Adam Auerbach (Sr. Dir Continuous Delivery and DevOps at Capital One) explained in our recent PurePerformance Podcast: … read more

Automated Optimization with Dynatrace AppMon & UEM

Most Application Performance Management (APM) tools became really good at detecting failing or very slow transaction, and giving you system monitoring and code level metrics to identify root cause within minutes. While Dynatrace AppMon & UEM has been doing this for years, we took it to the next level by automatically detecting common architectural, performance and scalability patterns for every single transaction and user interaction with your application. For more … read more

What to do about Ad blocking impact on customer experience?

Economists have written about the law of unintended consequences. This is the theory that the actions of people, governments and industries always have effects that are unanticipated. Whether it’s the too-quiet Airbus A380  or cell phones and bananas, unexpected outcomes often happen in pursuit of other goals. One of the latest examples of this is the emerging impact of ad blocking technology on the digital media industry. It’s likely your … read more

Pokemon Go Performance Issues – Gotta Catch Them All

Pokemon Go has stormed onto the scene this past week and the buzz is everywhere about it! However, being so successful in such a brief period of time can have a downside. Reports of players being unable to access services started appearing in relatively short order. Amazon’s CTO jumped into the fray offering their cloud services to help scale NiantecLab’s (creators of Pokemon Go) server-side infrastructure. While the Pokemon Go … read more

User Experience Monitoring on Hybrid Applications

What are hybrid applications? Google says: “Hybrid applications are web applications (or web pages) in the native browser, such as UIWebView in iOS and WebView in Android (not Safari or Chrome). Hybrid apps are developed using HTML, CSS and Javascript, and then wrapped in a native application using platforms like Cordova.” I don’t think I could say it any better myself! The goal of this blog is to show a step-by-step … read more

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