User Experience Management

Correlating JavaScript Errors with Slow CDN Performance

JavaScript Errors can happen for many different reasons: special behavior of certain browsers that weren’t tested; a real coding mistake that slipped through the delivery pipeline; poorly handled timeouts, and I am sure the list goes on. In this blog we discuss yet a different reason which was brought to my attention by Gerald Madlsperger, one of our long term Dynatrace AppMon super users: A CDN server issue resulting in … read more

What’s new in Dynatrace University 1 of 3: Our own digital transformation story

Recently, we’ve made some significant improvements to Dynatrace University (DTU), based on customer feedback along with information gathered electronically from actual customer experiences, and based on our own digital transformation. We had three goals in mind: innovate, optimize customer experience, and modernize our operations. Of course, since these are the same pillars that Dynatrace itself is built on, it made sense that this is also how we should align DTU. … read more

Getting Started with Dynatrace AppMon 2017 May

Dynatrace AppMon 2017 May is available for everyone along the continuous delivery pipeline that wants to push better performing and scaling code into production. Whether you want to develop, test, architect or run your application in production – just sign up for the Dynatrace AppMon Personal License, learn how to best use it through my YouTube Tutorials or get started by following the steps in this blog post! In case you … read more

Dynatrace on Dynatrace: Detecting Architectural Regressions in Continuous Functional Testing

At Dynatrace we not only sell our performance monitoring solutions to our customers – we use them in the way we want our customers to use them. The benefit of this “eat your own dog food” – or – “drink your own Champagne” (as we like to call it) is that we see first-hand if our features need to be improved to deliver what we promise. On my last trip … read more

Business Innovation through APM Metrics-Driven DevOps

Innovating faster to meet end-user demand is one of the challenges addressed by DevOps. DevOps bridges the knowledge gap about the impact between business and application teams. Application teams have to better understand the impact they have on business with code or deployment changes. On the other hand, business wants to better understand the impact on current development commitments when they come up with new requirements and a tight schedule. The … read more

Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints, the following question always surfaces: Is the complaint because of a technical issues or is it something else? To get visibility into technical issues many companies have tried web session recording … read more

Analyzing DNS Outage Impact on 3rd party Applications

Many blog posts have been written about the Dyn DNS DDOS attack  on October 21st. Dyn itself was very open with the problem and kept updating their customers and users impacted by the attack through their blog and twitter feed. My colleague David Jones (aka Jonesy) blogged about how our Dynatrace Synthetic monitoring picked up the problem for our customers. Here is a screenshot showing how, for instance, product downloads were … read more

Mobile wins the digital stakes on Melbourne Cup day

It’s the race that stops Australia. TAB claims they handle 3000 transactions per second at the peak of the betting splurge – across desktop and mobiles in all parts of the country. You can imagine, preparing for peak digital performance is a major priority for all betting agencies at this time of year. Let’s do some testing and see what we find As usual, my interest in how digital businesses … read more

10 Tips to Deliver Outstanding Liferay v7 Performance

While the words “Digital Transformation” can mean many things, in the case of Liferay, we regularly see how organizations have transformed and enriched online journeys and experiences for their customers and employees by unlocking rich data, information, and applications hidden deep within their IT department. This feat should not be understated because, as Forrester points out, the challenge of integrating numerous and complex back-end systems and data sources poses a real … read more

Scaling Continuous Delivery: Shift-Left Performance to Improve Lead Time & Pipeline Flow

Transforming from Agile to Continuous Delivery by embracing DevOps Best Practices and a high degree of Automation is a desirable goal for many IT organizations. The biggest challenge I’ve seen when recently talking with companies such as Capital One, BCI, BCP, BBVA, and even our own engineering teams, is scaling that transformation. Just as Adam Auerbach (Sr. Dir Continuous Delivery and DevOps at Capital One) explained in our recent PurePerformance Podcast: … read more