user action group

What is the expected response time to deliver good user experience?

A while ago I wrote about measuring user experience or customer experience by applying the User Experience Index as the metric to monitor in today’s digital performance world. To obtain the right insight we must consider four key ingredients: Errors Response Times User behavior User environment The causes of response time errors are usually straightforward. People have different expectations of response times, and where many initially feel two seconds for a page load is … read more