Success Stories

The many reasons that customers love Dynatrace

There are many reasons why Dynatrace is the APM market leader. Our unified digital performance monitoring platform helps more than 8,000 organizations optimize customer experience, modernize operations, and accelerate innovation across cloud and on-premises environments. We’ve even revolutionized the way that businesses manage the operational complexity of today’s highly dynamic environments with the introduction of the world’s first AI-assisted monitoring solution. It’s true that Gartner has recognized Dynatrace… read more

Why our customers love Dynatrace

We launched our all-in-one monitoring tool only a couple of months ago and although Ruxit is still a new player in the monitoring market, we’ve already released many useful features. Ruxit covers application performance monitoring, server monitoring, real user monitoring, network monitoring, and virtualization monitoring, and supports numerous technologies. What we’re really happy about is that we’ve helped so many of our customers address their… read more

Happily surprised by happy customers

Can a customer really be happy if they don’t use your product the way you intended? This is the story of my humbling experience with customers I never expected to be happy. I’m responsible for Customer Success at ruxit. My job involves education, support, consulting, and sometimes just being in the wrong spot at the right time. It’s all good though, because I get to see the impact… read more

Beyond the IPO Hype – Why we decided to become a private company again

An IPO and a billion dollar valuation sounds like your company made it. Trust me, building a company from scratch and eventually selling it for a good deal of money, feels great. However, it also changes the game completely. We became a public company and after successfully growing and evolving our vision for how we could best continue to reshape the future of application performance, we decided to come full-circle… read more

A Ruxit Success Story

The following is a response we received to one of our newsletters. If you want to share your own ruxit success story, we would love to hear about it. Enjoy! Hi Martin,   there is no email address on the webpage, so your email-address from the periodic newsletter is the only one I have.   I run a small software developing company with less than 10 developers in Linz/Austria. The server being monitored offers e-commerce services to approximately 30 customers and hosts a quite heterogeneous collection of software services. Here in Austria we have a saying “Aus jedem Dorf einen Hund” (editor's note: freely interpreted as "a little bit of everything"), technically speaking the machine is running IIS, Apache, Tomcat, Elasticsearch (ES), Logstash, MongoDB, PervasiveSQL, some “mature” web applications implemented in vanilla ASP and currently 12 tomcat instances. OS is Windows Server with 32 GB of RAM.   When we installed ruxit a few weeks ago, it immediately complained about Elasticsearch having too high GC times – we simply ignored it. The primary reason for ignoring the information was that ruxit was very new and we’ve used ES for eight months without any problems. The other reason might have been that we’ve been doing our business for more than 10 years, all the services including ES performed – so no reason to think something could be wrong.   One day, my developer informed me, that the Elasticsearch did not respond anymore and he strongly disadvised to perform the scheduled deployment because without Elasticsearch we would not be able to monitor the health of our applications and their log statements in realtime.   Fortunately it was a Friday – so I had the whole weekend to deal with the issue. Saturday morning was dedicated to Elasticsearch. I tried to find out what’s wrong with this service. What I’ve learned the last years is that if you cannot solve a problem within 2 hours, you won’t solve it the next 10 hours unless you change your approach. So I remembered the ruxit message regarding the GC times. The rest was easy. GC is mostly related to low memory – so after optimizing the memory configuration of the system and re-enabling the functionality of our monitoring software we noticed less memory consumption, less CPU usage and ES was working again.   Good job ruxit.   Regards   Paul     read more