real-user monitoring

What’s new in Dynatrace University 1 of 3: Our own digital transformation story

Recently, we’ve made some significant improvements to Dynatrace University (DTU), based on customer feedback along with information gathered electronically from actual customer experiences, and based on our own digital transformation. We had three goals in mind: innovate, optimize customer experience, and modernize our operations. Of course, since these are the same pillars that Dynatrace itself is built on, it made sense that this is also how we should align DTU. … read more

User session analysis for mobile users

The latest Dynatrace release introduces mobile user session analysis. This enables you to seamlessly analyze each of your mobile user’s journeys through your applications. Within today’s digital consumer environments, having a mobile-first strategy for the marketing of your applications is imperative for business success. No matter if your users visit your web offerings via smartphone or tablet in a mobile browser or a downloadable native mobile app, your business success depends on … read more

The impact of JavaScript errors and How to monitor JavaScript errors using Real User Monitoring!

These days we are moving more and more logic towards the user into the browser to achieve higher performance and better user experience. There are Single Page Application frameworks like AngularJS, React, Ember and others supporting this trend. If it works, everything is fine. But with this trend a JavaScript error can become a website killer. What does this mean? Below you can see the same page twice, but depending on the … read more

Visually Complete & Speed Index for Real User Monitoring (RUM)

I am very excited, and proud, to let you know that we brought Visually Complete and Speed Index to real user monitoring. This used to be available only in Synthetic. Whilst this was great now being able to immediately correlate Visually Complete metrics against core business metrics like bounce rates, error rates, and conversions opens a new dimension of insight. This is great news for the industry according to, Patrick Meenan, … read more

Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints, the following question always surfaces: Is the complaint because of a technical issues or is it something else? To get visibility into technical issues many companies have tried web session recording … read more

5 Starter Tips to Deliver Outstanding Salesforce Commerce Cloud/Demandware Performance

As a certified Salesforce Commerce Cloud LINK Technology Partner we provide  a broad  range of Commerce Cloud customers with Synthetic and/or Real User Monitoring insight into the performance of their applications and associated customer experiences. This wealth of data enables us to provide insight into trends, pitfalls, and best practice for Commerce Cloud implementations that are based on quantitative data. We also have access to our own Sandbox environments where … read more

Does your Liquid Infrastructure float? Or are you sinking in what you don’t know?

With so many new web technologies available, one might assume that things are getting easier for the average Operations-minded DevOps professional, but they aren’t. In fact, things are becoming more difficult. It used to be that a little background in shell scripting and some basic knowledge of infrastructure—whether it be networking or servers—could get you a long way. Then came virtualization and the Cloud and software-defined everything. Today you find … read more

Dynatrace newsletter: Enhanced PHP monitoring and liquid-infrastructure webinar!

Welcome to the March issue of the Dynatrace Ruxit newsletter! We have some exciting news to share with you, including an improved feature set of our PHP deep monitoring and an upcoming webinar that delves into the challenges of liquid-infrastructure monitoring! Introducing a new and improved feature set for PHP deep monitoring! Following a successful early-access program, Dynatrace Ruxit is proud to announce new enhanced PHP deep monitoring capabilities! Get … read more

JavaScript error increase in Google Chrome v48

Even the best run DevOps teams have a hard time keeping up with all the variables that can impact their applications in production. The wide array of browsers, browser versions, and operating systems makes it impractical to test all combinations. Our Customer Success team ran into a prime example of this recently. Google released a new version of Chrome last month, version 48. Following the release we’ve noticed an increase in JavaScript errors in a number … read more

Dynatrace newsletter: Network monitoring for DevOps & database error analysis!

Welcome to the February Dynatrace Ruxit newsletter! Our team has been researching monitoring challenges for DevOps teams, and we’re excited to share the findings with you! 3 levels of network monitoring for DevOps Basic network interface statistics like received and sent traffic aren’t as useful as they once were because multiple microservices may share the same network interface. DevOps teams now need to dig deeper and correlate network-traffic metrics with … read more