procedures

Just Don't Panic

When we set up our application performance monitoring tool to correctly notify us about unexpected performance degradation, we often know about problems before our users start making calls to support (see our previous post on proactive APM). But what happens when we actually learn about a major performance outage? Psychologists identified two ways people falter under pressure. Some people choke: they revert to over-cautious, slow procedures they used when learning … read more