Measurement & Analytics

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Is management of digital experiences lost on CX pros?

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Is perceived experience reality?

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How website & application performance impacts customer experience & loyalty

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A Year Benchmarking Retail Website Performance with 7 Best Practice Resources

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Australian Election: Website and Social Media Showdown

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Roller-coaster Performance: Digital Downfalls in the Tourism Industry

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Measuring the Business Health of the Digitally Transformed Enterprise

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How fast is ‘fast enough’?

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How to Strengthen your Customer Experience Insights Beyond Google Analytics

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Digital Journey or Customer Journey?

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What you should know about the Gartner APM Magic Quadrant as a Digital Marketer

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Why Tracking in Social Might NOT Give You The CX Insight You Need

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Sky Business News – Australian Online Retailers Slower than World Standards

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A Forward Look to Tech Performance in 2016

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Black Friday + Cyber Monday 2015: Mobile Crushes It Again

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Managing search bot experience for improved SEO

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Digital CX Summit – Conference Highlights

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What’s happening to Customer Experience Analytics?

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How to Block Web Monitoring Agents (aka Bots) from Your Web Analytics

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When Customer Flight Can Hurt an Airline