End User Experience

Why “Try another browser” is no longer acceptable

Users can be demanding, and you won’t find a more demanding group than social savvy millennials. These punks have grown up believing they pretty much know everything, are never wrong, and demand immediate, accurate responses when interacting on social. If websites are slow or apps crash, it’s not just lost revenue – but also damage to your brand. Last year we ran a survey and found 51% of millennials would turn to … read more

2016 Presidential Debate #1 Stream Report: The Digital Disruption of Politics

Last night was reportedly the most watched presidential debate ever. Some are estimating over 100- million viewers watched Hillary Clinton and Donald Trump go at it. I set up some Dynatrace Synthetics tests to compare the sites that would be live streaming the debate. I monitored from nine locations across the US, every five minutes, using both a Chrome and IE browser. I divided the tests into two categories Traditional Media and New Media. The traditional media … read more

Perceived render time – You take the blue pill; you believe whatever you want!

Perception drives end-user experience.  Ryan Bateman and I came across a very interesting article by Bryan Gardiner in Wired Magazine describing some of the science around waiting for a page to load.  At Dynatrace we are REALLY passionate about this and got to chatting about it.  We constantly talk to customers about best practices when it comes to measuring customer experience and what users perceive and Google engineer Ilya Grigorik’s … read more

Pokemon Go Performance Issues – Gotta Catch Them All

Pokemon Go has stormed onto the scene this past week and the buzz is everywhere about it! However, being so successful in such a brief period of time can have a downside. Reports of players being unable to access services started appearing in relatively short order. Amazon’s CTO jumped into the fray offering their cloud services to help scale NiantecLab’s (creators of Pokemon Go) server-side infrastructure. While the Pokemon Go … read more

Where APM Agents Fear to Tread

How important is APM to your organization? Assuming you’re reading this in the 21st century (if not, come back to the future!), the answer is probably pretty important. Your applications are the business. The digital experiences of your customers depend on them, as does the productivity of your employees. And, according to a Gartner Survey on End-User Experience Monitoring, companies with between 1,000 and 10,000 employees have an average of … read more

Dynatrace Perform 2017 Digital Performance Management conference date announced: February 7 – 9, Las Vegas

The fourth annual Perform 2017 conference takes place February 7 – 9 2017 at the Cosmopolitan Hotel in Las Vegas! Two-and a-half days, 60+ sessions, 75+ industry thought leaders, and over 100 hours of training. We are scheduling speakers and creating an agenda that you don’t want to miss! Last year’s presenters included executives from over 60 Dynatrace customers like Nordstrom, American Express, TUI, Verizon, Panera, Luxottica, and Sherwin Williams! Want to attend Perform 2017 or … read more

Automatic Problem Detection with Dynatrace

Can you imagine automatic problem detection being a reality?! What would it take to make it possible, practical and functional? Over the years we at Dynatrace have seen a lot of PurePaths being captured in small to very large applications showing why new deployments simply fail to deliver the expected user experience, scalability or performance. Since I started my Share Your PurePath Program a little over a year ago I received about 250 Dynatrace … read more

Using heat maps to obtain actionable application-user insights

Based on studies from Google, Bing, Walmart, Amazon and others, we know that Users change their behavior because of the slightest degradation in performance. Amazon claims they see a 1% conversion drop per 100ms speed. But what about other factors such as first time vs revisiting users, users entering your app through Landing Page A vs Landing Page B, premiums vs regular paying users, power users vs  “I am just browsing … read more

Wire Data: A 20-year history & a bright future

While the term “wire data” may be relatively new, the concept isn’t; probes and capture agents have been collecting and examining network traffic almost from the beginning of network time. The term has been used casually by many network analysts, is particularly popular with Wireshark users, and – in a very casual Google search – was referenced in vendor documentation as early as March 2012. In fact, wire data has … read more

What is the expected response time to deliver good user experience?

A while ago I wrote about measuring user experience or customer experience by applying the User Experience Index as the metric to monitor in today’s digital performance world. To obtain the right insight we must consider four key ingredients: Errors Response Times User behavior User environment The causes of response time errors are usually straightforward. People have different expectations of response times, and where many initially feel two seconds for a page load is … read more