EUE

A Tale of Two Load Balancers

It was the best of load balancers, it was the worst of load balancers, it was the age of happy users, it was the age of frustrated users. I get to see a variety of interesting network problems; sometimes these are first-hand, but more frequently now these are through our partner organization. Some are old hat; TCP window constraints on high latency networks remain at the top of that list. … read more

Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints, the following question always surfaces: Is the complaint because of a technical issues or is it something else? To get visibility into technical issues many companies have tried web session recording … read more

Why WAN optimization requires performance management

WAN optimization can only be as efficient as you let it be. Recently I’ve seen a good example that illustrates how, without diligent application performance management, multi-million WAN optimization investments can quickly turn into a lukewarm “implementation completed” outcome, to say the least. The challenge at one of our customers started in a typical way: a large company, with operations around the globe, facilitated by a large SAP ERP and … read more

Black Friday and Cyber Monday/Cyber Week Digital Performance Coverage

TOC: Cyber Week Kickoff, November 22 – 2016 Holiday Season Analysis Tuesday Update: T-minus 3 days to Black Friday Wednesday Morning Update: What’s at Stake? Wednesday Afternoon Update: You Want a Piece of That Pie? Thursday Morning: Off to an Early Start! Thursday Afternoon Update: Looks Like Things are Starting to Cook Black Friday Morning Update: What are You Watching? Black Friday Mid-Morning Update: Black Friday has Become a Global Phenomenon … read more

Microservices: When Micro becomes Nano

We have all experienced the excitement of bringing a new technology or architectural pattern — like microservices — on the design table: “It is really powerful and exactly what we need to meet our challenges, so let’s start implementing it!” I feel the same way about microservices! It has a lot of potential and already has changed the way we think about development, automated testing and operations. However, introducing a new … read more

Mobile wins the digital stakes on Melbourne Cup day

It’s the race that stops Australia. TAB claims they handle 3000 transactions per second at the peak of the betting splurge – across desktop and mobiles in all parts of the country. You can imagine, preparing for peak digital performance is a major priority for all betting agencies at this time of year. Let’s do some testing and see what we find As usual, my interest in how digital businesses … read more

Have you been taking DNS monitoring for granted? Not today!

DNS Incident, Friday, October 21, 2016 Update: 5:30pm EST, November 9, 2016 Andi Grabner provides some great insight in how DNS issue harm applications.  This is a must read. Analyzing DNS Outage Impact on 3rd party Applications Update: 9:30am EST, October 26, 2016 The dust is still settling from Friday’s DDoS attack.  Cogeco Peer 1 provided an interesting infographic highlighting some of factors which businesses need to consider when trying to understand … read more

2016 Presidential Debate #1 Stream Report: The Digital Disruption of Politics

Last night was reportedly the most watched presidential debate ever. Some are estimating over 100- million viewers watched Hillary Clinton and Donald Trump go at it. I set up some Dynatrace Synthetics tests to compare the sites that would be live streaming the debate. I monitored from nine locations across the US, every five minutes, using both a Chrome and IE browser. I divided the tests into two categories Traditional Media and New Media. The traditional media … read more

The BEST Digital and Application Performance Customer Stories from Perform Days

We’ve just wrapped up first round of EMEA and Asia Pacific Perform Days, talking with over 1,500 customers across 18 cities. There were so many extraordinary customer stories I wanted to share, and these are only a few of the highlights from the events I could attend. It really didn’t matter what country we were in, or what industry the customer was from, everyone understood the importance of digital and application performance. … read more

Best Western: Scrappy Digital Transformation

There were two sides to this digital transformation story. The most visible: its customer-facing efforts, including virtual reality as part of an overhaul of its web presence. But behind the scenes, its digital transformation was even more significant. This two-sided digital effort is a common pattern: flashy tech in the hands of customers, while dull, old back-office IT does the grunt work. However, in the case of Best Western, Adams … read more