end user experience management

Where APM Agents Fear to Tread

How important is APM to your organization? Assuming you’re reading this in the 21st century (if not, come back to the future!), the answer is probably pretty important. Your applications are the business. The digital experiences of your customers depend on them, as does the productivity of your employees. And, according to a Gartner Survey on End-User Experience Monitoring, companies with between 1,000 and 10,000 employees have an average… read more

What is the expected response time to deliver good user experience?

A while ago I wrote about measuring user experience or customer experience by applying the User Experience Index as the metric to monitor in today’s digital performance world. To obtain the right insight we must consider four key ingredients: Errors Response Times User behavior User environment The causes of response time errors are usually straightforward. People have different expectations of response times, and where many initially feel two seconds for… read more

Top APM Acquisition Criteria and Behavior – and a Key Inhibitor

Lately I’ve been looking at some APM-related trends – specifically APM Acquisition Criteria and Behavior — to determine, to some degree, what motivates an organization to purchase. I’ve also been reading blogs, reading between the lines of vendor messaging, and of course relying on analyst research; it is this last bit of (relatively) unbiased insight that I’ll emphasize here, using it as a framework to highlight a few key features… read more

IT’s Little Secret: Too little End-User Experience (EUE) data use

Many of us are grappling with the modern demands of digital business; developing new mobile apps, evaluating security in the face of IoT, moving to hybrid clouds, testing approaches to defining networks through software. It’s all part of the hard trend towards service-oriented IT, with a primary goal of delivering a premium end user experience (EUE) to all your users – internal, partners, and customers  – with the speed, quality… read more