eCommerce

Delivering Voice-Enabled Dashboards in a Monitoring-Redefined World

A long time ago, in a datacenter far, far away, application landscapes were easy to visualize, dependencies were simple and free of complexity, and management of these applications was straightforward. Operation teams had dashboards monitoring metrics like CPU, memory, disk, etc. Mission control rooms were staffed with operators that relied on these dashboards to tell them the overall health of their applications. Since most application landscapes were simple (i.e. load … read more

5 Starter Tips to Deliver Outstanding Salesforce Commerce Cloud/Demandware Performance

As a certified Salesforce Commerce Cloud LINK Technology Partner we provide  a broad  range of Commerce Cloud customers with Synthetic and/or Real User Monitoring insight into the performance of their applications and associated customer experiences. This wealth of data enables us to provide insight into trends, pitfalls, and best practice for Commerce Cloud implementations that are based on quantitative data. We also have access to our own Sandbox environments where … read more

New world order: China #1 largest e-commerce market

The stats about China’s e-commerce industry continue to make my head spin. We’ve just seen Singles Day 2016 break more records than ever before (US$1 Billion in 5 mins) and China is now sitting comfortably as the largest retail e-commerce market in the world: Total sales this year will exceed US$899 Billion This figure makes up nearly half of all global online retail sales E-commerce sales in China are expected … read more

Mobile wins the digital stakes on Melbourne Cup day

It’s the race that stops Australia. TAB claims they handle 3000 transactions per second at the peak of the betting splurge – across desktop and mobiles in all parts of the country. You can imagine, preparing for peak digital performance is a major priority for all betting agencies at this time of year. Let’s do some testing and see what we find As usual, my interest in how digital businesses … read more

Advanced eCommerce Monitoring – one tool does it all

No eCommerce platform can be operated without a proper monitoring solution in place. In fact monitoring or analytics alone isn’t enough. If you are serious about your online business you need to do all of it: continuous performance management, user analytics, marketing analysis, business monitoring and customer service management. I like to call it: eCommerce Monitoring With Dynatrace AppMon we can collect a variety of data, much more than simply monitoring data like … read more

How website & application performance impacts customer experience & loyalty

I had the opportunity to present how website and app performance impacts customer experience as part of the Sitecore Digital Survivor Series. For those that missed the session I have summarised some of the key outtakes in the blog below. For those that prefer watching it you can do that right here: It’s a long post so I’ve used anchor menu links so you can jump to what interests you. … read more

Personalization: The Impact on Ecommerce Customer Experience

The generic customer journey is dead. One size no longer fits all – for both B2C and B2B customers. So how do you make a customer feel special when the internet has all but eliminated differentiating by product or price? According to Gartner, the delivered digital customer experience must be the key differentiator for your organization.1 So it’s no surprise that one of the top initiatives for retailers is to deliver … read more

A Year Benchmarking Retail Website Performance with 7 Best Practice Resources

I’ve been tracking the global retail websites for the past year, and recently I presented the findings in a webinar on what data trends emerged. Put simply websites are slower, heavier, and more complex than ever before. But does speed still matter? You can find the recording right here. Key outtakes from a year benchmarking ecommerce/retail website performance Our attention span is now 8 seconds. Almost the same as a gold fish. Global … read more

When mobile friendliness defeats mobile performance!

Recently, someone asked me the following question: “Can you explain to us why the same page, optimized to be mobile friendly, takes 4.5 seconds to open on the desktop Chrome browser, but takes almost 15 seconds on the mobile Chrome browser”. So I checked to see if they had followed the three basic rules everyone should follow when creating something mobile-specific whether it is a native mobile app or like in this … read more

Brexit Crunch on Financial Services Sites

With the Brexit decision over, financial markets are reacting to Britain’s decision to leave the European Union.  Below is a view showing the performance of various financial services websites, aggregated by industry and country. The most immediate impact has been with UK based brokerage sites.  The team at Dynatrace proactively monitors hundreds of financial services sites as part of our Benchmarking practice.  The chart below shows how this benchmark is … read more