digital experience

Comey Hearings: What digital experience management means to news media

Politics aside, today’s testimony by James Comey provides a fascinating look at how events can impact Digital Experience Management for news media organizations. I’m using the term Digital Experience Management (DEM) because the industry (Including Gartner and Forrester Research) has identified that Digital Experience needs to be considered and managed in a unique way. DEM draws the relationship between performance, availability, and end-user/consumer behavior when they interact with digital properties like … read more

Why “Try another browser” is no longer acceptable

Users can be demanding, and you won’t find a more demanding group than social savvy millennials. These punks have grown up believing they pretty much know everything, are never wrong, and demand immediate, accurate responses when interacting on social. If websites are slow or apps crash, it’s not just lost revenue – but also damage to your brand. Last year we ran a survey and found 51% of millennials would turn to … read more

What’s that? #whatsappdown?

I love the outcry that surrounds a digital service outage. It’s almost as though someone has turned off the oxygen for a few moments. So, it comes as no surprise that everyone went a bit crazy when Whatsapp went down for a few hours on Wednesday night. The usual scenario played out – people turned to social media to vent, and to laugh, and media were on the hunt for … read more

Dynatrace performance benchmarks and 2017 Best of the Web

Digital experience has changed dramatically from when Dynatrace became the Internet authority back in the eCommerce era of the early 2000’s. Through the evolution of the Web, mobile and now Internet of things, Dynatrace has delivered the most advanced capabilities in digital experience monitoring. Today, that means having comprehensive visibility to how digital assets are responding to customers, and the confidence that everything works as it should. For years, we’ve … read more

Zurich insurance: a transformational model for improving customer experience

As we move further from a physical world towards software based architectures, transformation of management approaches need to change! Customer experience has become the primary focus for best in class service delivery. Zurich Insurance have recognized this need and have taken steps to address key transformational shifts through integrating Dynatrace technology within a service management framework. The industrialized approach to providing business and customer experience insights has increased transparency and … read more

Dynatrace Performance Bowl 2017 Digital Experience, Live Blog Coverage

It’s that time of year again! The final game of the NFL season!  According to reports from Adweek 30-second spots are running $5 million USD. That is a substantial investment for a brief ad, and while everyone will gauge the success of the ads on their creativity, there will be an unspoken, hidden component as to whether these ads were truly success for the businesses advertising during the Big Game. TOC: Don’t let digital complexity fumble … read more

Accelerating Your Digital Customer Experience With Dynatrace & CenturyLink

Imagine that it’s 9 a.m. in England on a Monday morning. Customers are going to start hitting our CenturyLink Cloud Marketplace.  If there are web application or connectivity issues interfering with the digital customer experience in England, or anywhere in Europe, Dynatrace Synthetic Monitoring will let us know. Our friendly test bots all over the globe poke our marketplace to identify poor user experience with pinpoint accuracy. At the same … read more

Black Friday and Cyber Monday/Cyber Week Digital Performance Coverage

TOC: Cyber Week Kickoff, November 22 – 2016 Holiday Season Analysis Tuesday Update: T-minus 3 days to Black Friday Wednesday Morning Update: What’s at Stake? Wednesday Afternoon Update: You Want a Piece of That Pie? Thursday Morning: Off to an Early Start! Thursday Afternoon Update: Looks Like Things are Starting to Cook Black Friday Morning Update: What are You Watching? Black Friday Mid-Morning Update: Black Friday has Become a Global Phenomenon … read more

Have you been taking DNS monitoring for granted? Not today!

DNS Incident, Friday, October 21, 2016 Update: 5:30pm EST, November 9, 2016 Andi Grabner provides some great insight in how DNS issue harm applications.  This is a must read. Analyzing DNS Outage Impact on 3rd party Applications Update: 9:30am EST, October 26, 2016 The dust is still settling from Friday’s DDoS attack.  Cogeco Peer 1 provided an interesting infographic highlighting some of factors which businesses need to consider when trying to understand … read more

2016 Presidential Debate #1 Stream Report: The Digital Disruption of Politics

Last night was reportedly the most watched presidential debate ever. Some are estimating over 100- million viewers watched Hillary Clinton and Donald Trump go at it. I set up some Dynatrace Synthetics tests to compare the sites that would be live streaming the debate. I monitored from nine locations across the US, every five minutes, using both a Chrome and IE browser. I divided the tests into two categories Traditional Media and New Media. The traditional media … read more