data center real user monitoring

Where APM Agents Fear to Tread

How important is APM to your organization? Assuming you’re reading this in the 21st century (if not, come back to the future!), the answer is probably pretty important. Your applications are the business. The digital experiences of your customers depend on them, as does the productivity of your employees. And, according to a Gartner Survey on End-User Experience Monitoring, companies with between 1,000 and 10,000 employees have an average of … read more

Wire Data: A 20-year history & a bright future

While the term “wire data” may be relatively new, the concept isn’t; probes and capture agents have been collecting and examining network traffic almost from the beginning of network time. The term has been used casually by many network analysts, is particularly popular with Wireshark users, and – in a very casual Google search – was referenced in vendor documentation as early as March 2012. In fact, wire data has … read more

IT’s Little Secret: Too little End-User Experience (EUE) data use

Many of us are grappling with the modern demands of digital business; developing new mobile apps, evaluating security in the face of IoT, moving to hybrid clouds, testing approaches to defining networks through software. It’s all part of the hard trend towards service-oriented IT, with a primary goal of delivering a premium end user experience (EUE) to all your users – internal, partners, and customers  – with the speed, quality … read more