business service management

IT’s Little Secret: Too little End-User Experience (EUE) data use

Many of us are grappling with the modern demands of digital business; developing new mobile apps, evaluating security in the face of IoT, moving to hybrid clouds, testing approaches to defining networks through software. It’s all part of the hard trend towards service-oriented IT, with a primary goal of delivering a premium end user experience (EUE) to all your users – internal, partners, and customers  – with the speed, quality… read more