Business

Business Innovation through APM Metrics-Driven DevOps

Innovating faster to meet end-user demand is one of the challenges addressed by DevOps. DevOps bridges the knowledge gap about the impact between business and application teams. Application teams have to better understand the impact they have on business with code or deployment changes. On the other hand, business wants to better understand the impact on current development commitments when they come up with new requirements and a tight schedule. The … read more

You are lying

A few years back I was the manager of an internal service provider. My job was to deliver services to pharmaceutical business units within my company. We bought service externally as well as created our own and sold standards based functionality internally on a no profit basis. My main responsibility was Intel based servers and the bulk of the services was file and print. Every month we would have a … read more

Comparing User Experience: Web, App & Mobile

With the establishment of mobile web and native mobile apps, your website isn’t the only customer touch point anymore. Mike Austin, Director of e-Commerce at RoomsToGo said it best: ”Our customers expect the same user experience throughout all our channels no matter if it is the website, mobile site or the real physical store!” So, how can you measure the user experience across the various channels your customers use to … read more

With Confidence through the Holiday Season: Manage Success in Production

In our last two blogs, we discussed what we have learned from last year’s holiday season as well as things that we can do in the preparation phase for this year’s upcoming event. In this blog we show you those dashboards and data points you need throughout the holiday season to make it a success. The top goal for eCommerce sites is to ensure high conversion rates as this converts … read more

How Internet Outages Can Affect Your Application: Outage Analyzer and the adBrite Closure

Complexity is the new reality of web and mobile applications with almost no new release going out without the addition of services and applications spread across many different companies. But the reality of this new interrelationship is still the same: If a third party internet outage or issue occurs,, your brand is the one that is affected. With up to 1,500 distinct third-party services available to choose from around the … read more

APM as a Service: 4 Steps to Monitor Real User Experience in Production

With our new service platform and the convergence of dynaTrace PurePath Technology with the Gomez Performance Network, we are proud to offer an APMaaS solution that sets a higher bar for complete user experience management, with end-to-end monitoring technologies that include real-user, synthetic, third-party service monitoring, and business impact analysis. To showcase the capabilities we used the free trial on our own about:performance blog as a demonstration platform. It is … read more

How Bon-Ton Stores aligns Business Goals with IT Requirements

Two or three times a year, Bon-Ton Stores products are featured on Jill’s “Steals and Deals” segment on the Today Show. The products are promoted with huge discounts. As soon as the segment first airs on the East Coast, the “Steals and Deals” site displays the featured products, with links to Bon-Ton’s site, usually directly to the deal itself with a special promotion or coupon code. The questions that come … read more

What to do if A/B testing fails to improve conversions?

A/B and multivariate testing are often used to improve the conversion funnel. What these tools do is randomly place alternative change images, text or other design elements to gather statistics about how these things affect site visitors. Companies have had great success using such solutions, but sometimes multiple rounds of testing still produce inconclusive data: changing the color or image on their pages did not have a significant impact on … read more

Raising ITs Credibility at Dole Fresh Fruit with APM

By Trever Scott, Senior Director/IT Leader of Information Technology at Dole Fresh Fruit North America As Senior Director/IT Leader of Information Technology at Dole Fresh Fruit North America, I am responsible for providing consistent and reliable distribution services for our division.  Dole’s mission is to provide our customers with safe, healthy, high-quality products and services. To succeed, our business critical systems must be highly available and we need to quickly … read more

A thank you to our competition

Since the early days of the technology industry, “wanna be” upstarts have followed a simple strategy – bash the category leader. Today, blogs make it easy for those less well known to make silly claims in an attempt to attract attention. While we are flattered that the “wanna bes” recognize us as the leader in new generation APM (if you’re interested, here are a few independent proof points), it’s our … read more