3rd Party

Dynatrace on Dynatrace: How we monitor our own web entities

When Klaus Enzenhofer published his recent article about the value of using Dynatrace real user monitoring to troubleshoot JavaScript errors in web applications, he asked me how we here on the Dynatrace web development team handle our own performance challenges and errors related to the web entities at Dynatrace.com. Klaus wondered if the powerful monitoring abilities of Dynatrace could be used to monitor, find, and solve problems within… read more

Real user monitoring: Support for Fetch API is now available

During the dawn of the web 2.0 era, back when web sites first began to evolve into the dynamic web applications that we know today, asynchronous web requests were sent via the XMLHttpRequest (XHR) API (commonly known as Ajax). Within the past two years, a new API type called Fetch API was introduced into all modern browsers to support such asynchronous requests. Beginning with… read more

Six mistakes in your OpenStack monitoring process…and how to fix them

Many cloud admins unwittingly sabotage their OpenStack monitoring processes. I collected a few common mistakes and what to do instead to make your OpenStack troubleshooting easier. Mistake #1: Investing a lot of time and effort into configuration Let’s get this straight: most commercial and open source monitoring tools avoid talking about how much effort you must invest in their configuration, let alone in their maintenance. So first try to… read more

Customer Corner – Nordstrom, Citrix, Red Hat and more

One of the more rewarding parts of my job is working with our team on customer stories. I always feel like a great case study has so much external and internal value, that they should be shared as widely as possible. So, after just a few moments on our site and YouTube channel, I’ve collated a few stand outs to share in the first Dynatrace “Customer Corner” blog post. Nordstrom: From… read more

Why “Try another browser” is no longer acceptable

Users can be demanding, and you won’t find a more demanding group than social savvy millennials. These punks have grown up believing they pretty much know everything, are never wrong, and demand immediate, accurate responses when interacting on social. If websites are slow or apps crash, it’s not just lost revenue – but also damage to your brand. Last year we ran a survey and found 51% of millennials would turn… read more

The impact of JavaScript errors and How to monitor JavaScript errors using Real User Monitoring!

These days we are moving more and more logic towards the user into the browser to achieve higher performance and better user experience. There are Single Page Application frameworks like AngularJS, React, Ember and others supporting this trend. If it works, everything is fine. But with this trend a JavaScript error can become a website killer. What does this mean? Below you can see the same page twice, but… read more

Customer complaint resolution in today’s digital multi-channel world!

I have seen many companies struggle to find out what issues may be driving customer complaints when they come in to a support or service center, and today’s digital multi-channel strategies do not make it easier. With customer complaints, the following question always surfaces: Is the complaint because of a technical issues or is it something else? To get visibility into technical issues many companies have tried web session recording… read more

Mobile wins the digital stakes on Melbourne Cup day

It’s the race that stops Australia. TAB claims they handle 3000 transactions per second at the peak of the betting splurge – across desktop and mobiles in all parts of the country. You can imagine, preparing for peak digital performance is a major priority for all betting agencies at this time of year. Let’s do some testing and see what we find As usual, my interest in how digital businesses… read more

Have you been taking DNS monitoring for granted? Not today!

DNS Incident, Friday, October 21, 2016 Update: 5:30pm EST, November 9, 2016 Andi Grabner provides some great insight in how DNS issue harm applications.  This is a must read. Analyzing DNS Outage Impact on 3rd party Applications Update: 9:30am EST, October 26, 2016 The dust is still settling from Friday’s DDoS attack.  Cogeco Peer 1 provided an interesting infographic highlighting some of factors which businesses need to… read more

2016 Presidential Debate #1 Stream Report: The Digital Disruption of Politics

Last night was reportedly the most watched presidential debate ever. Some are estimating over 100- million viewers watched Hillary Clinton and Donald Trump go at it. I set up some Dynatrace Synthetics tests to compare the sites that would be live streaming the debate. I monitored from nine locations across the US, every five minutes, using both a Chrome and IE browser. I divided the tests into two… read more