Digital transformation

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The myth of “mission-critical”: Irrational thinking in modern IT management

I was reading an article today that discusses managing “mission-critical” applications. I really dislike that term. It’s trite, it’s dated – even nonsensical. It suggests that applications fall into two groups – mission-critical, and…optional? marginal? unnecessary? one step away from being voted off the island? Here’s the fallacy with that view – people that run IT organizations are smart, and they invest in stuff that matters to the business. They … read more

NRG: Successful digital transformation takes unified effort across broad spectrum of people, processes, technologies

In this session “Aligning innovation to the needs of the customer and the business”, we heard how NRG consistently puts the customer first, and what that means for their future, and their digital transformation going forward. At NRG they strongly believe that customer satisfaction, through a perfect #UX, is a key of success, it is a true business value. Christy Nolan, Senior Manager of Digital Operations at NRG Energy, explained … read more

Digital transformation isn’t just about technology!

Digital transformation depends on advanced technology, but that’s not all. Even the most innovative tech solutions need to be supported by the right human experience and process knowledge for digital business to grow. By establishing effective procedures behind the implementation and administration of these technologies, organizations can reduce the headaches caused by the ever-changing nature of IT. In this session, Louis Oliver, Technical Consultant at Mary Kay Inc., has shown … read more

Everyone owns digital transformation: Collaborate to accelerate success

Digital transformation is a moving target that keeps accelerating. It requires the ongoing management of expanding new projects and platforms that affect operations, testing, development and the business. Cloud and microservices initiatives add significant complexity to this landscape. A traditional APM approach isn’t enough to be successful. Success requires a DevOps approach that crosses traditional silos of business and technology. It demands collaboration. Scotiabank is bringing development and ops groups … read more

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