Digital transformation

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A layer cake recipe to improve business service and customer satisfaction

Cloud computing has revolutionized the way businesses operate, resulting in major digital transformation initiatives across the globe. With this transformation comes layers of complexity and challenges for managing and monitoring multiple products and applications. In fact, IDC recently forecasted $1.2 trillion will be spent globally on technologies underpinning digital transformation initiatives. That may seem like a tremendous amount of money to invest in an initiative but companies are banking on… read more

Nike merges in-store and digital CX like a champion

Either I don’t go shopping very often or the retail world is rapidly changing because the in-store customer experience at Nike the other day was un-freaking-believable. We all know how good their visual merchandising skills are but it was during the next stage of the shoe purchase journey – where I select the shoes I like and they check if they have my size in stock – that had me… read more

What’s derailing your digital transformation?

Today I shot my first Dynatrace video about digital performance. Yikes, not an easy task! But really, the point of this blog is to highlight “The Digital Performance and Transformation Audit”, a fresh piece of global research that shows some interesting insights around: The main barriers to digital transformation today The number of hours typically lost dealing with digital performance problems What teams would do if they recouped that lost time,… read more

Delivering Voice-Enabled Dashboards in a Monitoring-Redefined World

A long time ago, in a datacenter far, far away, application landscapes were easy to visualize, dependencies were simple and free of complexity, and management of these applications was straightforward. Operation teams had dashboards monitoring metrics like CPU, memory, disk, etc. Mission control rooms were staffed with operators that relied on these dashboards to tell them the overall health of their applications. Since most application landscapes were simple (i.e. load… read more

Customer Corner – Nordstrom, Citrix, Red Hat and more

One of the more rewarding parts of my job is working with our team on customer stories. I always feel like a great case study has so much external and internal value, that they should be shared as widely as possible. So, after just a few moments on our site and YouTube channel, I’ve collated a few stand outs to share in the first Dynatrace “Customer Corner” blog post. Nordstrom: From… read more

Just Do It: A snapshot of APM & Unified Enterprise Monitoring

As Bob learned in the first posting in this three-part series previous blog, technology alone can’t deliver a healthy lifestyle. Likewise, having a successful APM program isn’t just about seeing what’s happening on a computer screen; it’s about doing something about it. You have to align your strategy, culture, people and processes with your digital business goals to reach the summit — and that’s not easy. So, what does that kind… read more

What’s new in Dynatrace University 1 of 3: Our own digital transformation story

Recently, we’ve made some significant improvements to Dynatrace University (DTU), based on customer feedback along with information gathered electronically from actual customer experiences, and based on our own digital transformation. We had three goals in mind: innovate, optimize customer experience, and modernize our operations. Of course, since these are the same pillars that Dynatrace itself is built on, it made sense that this is also how we should align DTU. read more

Don’t just move your servers to the cloud

The cloud has now been around for a while and has transitioned from being a place where the cool kids play to an integral part of any companies IT and application strategy. The first and most obvious step is to handle compute power not within the own data center but rather the cloud. Spinning up a server in the cloud is just quicker and especially for very large corporations adding… read more

Great Expectations: Digital Transformation and the Path to Unified Enterprise Monitoring

Digital transformation is happening everywhere. It starts with an expectation that whatever an organization does in the real world is supported by—and expands through—its digital presence. As the process continues, digital transformation should drive innovative ways to engage customers, get the most from resources and differentiate its way into completely new markets. All these great expectations come from both within and outside an organization, and can add up to a big… read more

The myth of “mission-critical”: Irrational thinking in modern IT management

I was reading an article today that discusses managing “mission-critical” applications. I really dislike that term. It’s trite, it’s dated – even nonsensical. It suggests that applications fall into two groups – mission-critical, and…optional? marginal? unnecessary? one step away from being voted off the island? Here’s the fallacy with that view – people that run IT organizations are smart, and they invest in stuff that matters to the business. They… read more