Digital experience

Monitor, analyze, and optimize customer experience with an enhanced 360-degree view of every single user journey

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Black Friday and Cyber Monday/Cyber Week Digital Performance Coverage

TOC: Cyber Week Kickoff, November 22 – 2016 Holiday Season Analysis Tuesday Update: T-minus 3 days to Black Friday Wednesday Morning Update: What’s at Stake? Wednesday Afternoon Update: You Want a Piece of That Pie? Thursday Morning: Off to an Early Start! Thursday Afternoon Update: Looks Like Things are Starting to Cook Black Friday Morning Update: What are You Watching? Black Friday… read more

New world order: China #1 largest e-commerce market

The stats about China’s e-commerce industry continue to make my head spin. We’ve just seen Singles Day 2016 break more records than ever before (US$1 Billion in 5 mins) and China is now sitting comfortably as the largest retail e-commerce market in the world: Total sales this year will exceed US$899 Billion This figure makes up nearly half of all global online retail sales E-commerce sales in China are expected… read more

Microservices: When Micro becomes Nano

We have all experienced the excitement of bringing a new technology or architectural pattern — like microservices — on the design table: “It is really powerful and exactly what we need to meet our challenges, so let’s start implementing it!” I feel the same way about microservices! It has a lot of potential and already has changed the way we think about development, automated testing and operations. However, introducing a new… read more

2016 Election – Digital Transformation at the State Level

Update: Tuesday, November 8th, 2016 7:00pm EST Polls are starting to close and every indication points to no election day disruption due to DDoS attacks on DNS providers. We did observe that some of the states saw increased traffic that potentially impacted end users. Nevada Elections tweeted about the issue. Update: Tuesday, November 8th, 2016 3:30pm EST Late afternoon shows no… read more

Mobile wins the digital stakes on Melbourne Cup day

It’s the race that stops Australia. TAB claims they handle 3000 transactions per second at the peak of the betting splurge – across desktop and mobiles in all parts of the country. You can imagine, preparing for peak digital performance is a major priority for all betting agencies at this time of year. Let’s do some testing and see what we find As usual, my interest in how digital businesses… read more

Have you been taking DNS monitoring for granted? Not today!

DNS Incident, Friday, October 21, 2016 Update: 5:30pm EST, November 9, 2016 Andi Grabner provides some great insight in how DNS issue harm applications.  This is a must read. Analyzing DNS Outage Impact on 3rd party Applications Update: 9:30am EST, October 26, 2016 The dust is still settling from Friday’s DDoS attack.  Cogeco Peer 1 provided an interesting infographic highlighting some of factors which businesses need to… read more

Digital CX Summit – 2016 Conference Highlights

Welp, it’s been a few weeks since the Digital Customer Experience Strategies Summit in Chicago, IL. If you haven’t had the chance to attend, the show is about advancing the digital customer experience sector. Topics discussed to improve CX include; journey mapping, digital integration, analytics, omni-channel strategies, personalization, design and loyalty programs. I decided this year to wait a bit on my post-event wrap up as… read more

2016 Presidential Debate #1 Stream Report: The Digital Disruption of Politics

Last night was reportedly the most watched presidential debate ever. Some are estimating over 100- million viewers watched Hillary Clinton and Donald Trump go at it. I set up some Dynatrace Synthetics tests to compare the sites that would be live streaming the debate. I monitored from nine locations across the US, every five minutes, using both a Chrome and IE browser. I divided the tests into two… read more

Advanced eCommerce Monitoring – one tool does it all

No eCommerce platform can be operated without a proper monitoring solution in place. In fact monitoring or analytics alone isn’t enough. If you are serious about your online business you need to do all of it: continuous performance management, user analytics, marketing analysis, business monitoring and customer service management. I like to call it: eCommerce Monitoring With Dynatrace AppMon we can collect a variety of data, much more than simply monitoring data like… read more

Is management of digital experiences lost on CX pros?

I’ve been wrestling with a real conundrum lately. We know that CX is critical to being competitive. In industries like banking, insurance, and retail it’s arguably the single most important differentiator, as it becomes harder to leverage product exclusivity or pricing. There are so many surveys, studies, and subject matter experts asserting this as fact, repeating it seems like demonstrating a firm grasp on the obvious. Good CX… read more