Michael Masterson

Michael is a results driven technology executive with 12 years of experience in Social, Mobile, and Enterprise Software. He currently leads business development and strategy for Compuware APM with a focus on Big Data and Cloud. Previously he held product management, strategy, and engineering roles at IBM. He has a passion for product, perseverance to build channel ecosystems, and focuses on execution. Reach him at @mlmasterson

Michael Masterson's articles

The Problem With Cloud SLAs

Service Level Agreements (SLAs) offered by cloud providers are too often about Specification and not Service.  It should come as no surprise that vanity metrics, like Availability, are used instead of business metrics because they are simple to measure and easy to misconstrue. Metrics that truly matter, like “will I be able to delight my customer”, are about as far removed as one can imagine. It should come as no… read more