David Jones

David Jones is the Director of Sales Engineering and AIOPs Evangelism for Dynatrace. He has been with Dynatrace for 10 years, and has 20 years’ experience working with web and mobile technologies from the first commercial HTML editor to the latest web delivery platforms and architectures. He has worked with scores of Fortune 500 organizations providing them the most recent industry best practices for web and mobile application delivery. Prior to Dynatrace he has worked at Gomez (Waltham), S1 Corp (Atlanta), Broadvision (Bay Area), Interleaf/Texcel (Waltham), i4i (Toronto) and SoftQuad (Toronto).

David Jones's articles

Pokemon Go Performance Issues – Gotta Catch Them All

Pokemon Go has stormed onto the scene this past week and the buzz is everywhere about it! However, being so successful in such a brief period of time can have a downside. Reports of players being unable to access services started appearing in relatively short order. Amazon’s CTO jumped into the fray offering their cloud services to help scale NiantecLab’s (creators of Pokemon Go) server-side infrastructure. While the… read more

Winter Holiday in July: How Amazon Preps its Retail Site Performance for Prime Day

Update: Wednesday, July 13th 2016 10:35PM ET So another Prime Day has wrapped up.  I’ll be getting my $10 five pound bag of gummy bears soon.  By all reports Prime Day has been a success for Amazon; TechCrunch reports that Amazon says it was their “biggest day ever” and sales were up over 60%.  From a online delivery standpoint Dynatrace’s data has showed that Amazon rocked it.  Based on… read more

Brexit Crunch on Financial Services Sites

With the Brexit decision over, financial markets are reacting to Britain’s decision to leave the European Union.  Below is a view showing the performance of various financial services websites, aggregated by industry and country. The most immediate impact has been with UK based brokerage sites.  The team at Dynatrace proactively monitors hundreds of financial services sites as part of our Benchmarking practice.  The chart below shows how… read more

The Dynatrace Rio Report: 2016 Post-Games Analysis

Update: August 24 – 2016 Post-Games Analysis Update: August 19 – Social Media Showdown Update: August 18 – A View From Down Under Update: August 16 – View of Top Global Brands Update: August 15 – Carrier/ISP Performance Update Update: August 11 – All Eyes on South America and Italy Update: August 10 – Consumer Favorites From Around the Globe Update: August… read more

Valentine's Day Coverage 2016

Update: February 16th, 2016 5:30pm: Valentine’s Day Weekend Wrap Up Some people will say that Valentines Day is for lovers, while that is true for some, Valentines Day is also for specialty retailers and services.  As you saw leading into Valentines Day, the team here at Dynatrace had been watching a large selection of specialty retailers.  Over the weekend these retailers all looked to be providing good availability to end… read more

Analyzing Online Sales Versus In-store

I was lucky enough to be a part of a webcast a few weeks ago that looked back at the 2015 holiday shopping season. “Sucharita Mulpuru (Vice President and Principal Analyst at Forrester Research and leading expert on eCommerce, multichannel retail, consumer behavior, and trends in the online shopping space) provided the relevant business effects of the 2015 customer holiday shopping experience, and I looked at the technology side of… read more

Why Tracking in Social Might NOT Give You The CX Insight You Need

So as I am prepping for monitoring & a technical analysis of the Big Game (#SuperBowl) this weekend  I started to run into some issues using Twitter as an indicator of when sites may be failing.  Now this is really a unique situation, however I imagine that trying to use keywords in social media as strategy to monitor #CX and #UX is more common than we think. We’ve seen… read more

The Big Game 2016: Live Blog Coverage

UPDATE: February 8th, 2016 5:00pm UPDATE: February 7th, 2016 10:24pm That’s the game!  Congratulations to the Denver Broncos.  So the results for the web site performance for advertisers during the game are in as well.  Here is the complete list, and as you’ve seen tonight while there were some fumbles everyone recovered well…  well except Beyonce.com, we are still waiting for it to recover. (edit. look like it recovered… read more

What 2016 Presidential Candidates Can Learn about Site Performance from Online Retailers

Update: February 29th, 2016 10:00pm, Super Tuesday (eve) Super Tuesday is upon us and all eyes are glued to Election 2016 coverage.  Tomorrow several states hold their primaries and caucuses in what can be a make or break situation for some candidates.  We will be tracking the days events and one of the tools we will be using is a virtual Digital Experience Center (DEC) dashboard.  This view allows us to track… read more

Update: Countdown to Premiere of Star Wars, The Force Awakens: Digital Performance Is Essential for Related Sites

Star Wars, The Force Awakens Premieres – A Look at the Digital Performance of Ticket Purchasing and Merchandising Sites Under the Force of Online Visits Update: December 22nd, 2015 Star Wars Digital Performance – “Epilogue” Update “When I left you, I was but the learner; now I am the master” So as we wrap up the Star Wars weekend, all reports (spoiler free here) say that Star Wars, The Force… read more