Charlotte Nizieux

Charlotte is Marketing Director for Europe, Middle East and Africa at Dynatrace based in Paris, France. She has been working for more than 10 years in Worldwide IT BtoB companies as a marketer. Charlotte is passionate about marketing techniques, meeting customer requirements. and she’s always looking for new, original and efficient way to push the Dynatrace message on the field. You can reach her at @CNParisAPM

Charlotte Nizieux's articles

Zurich insurance: a transformational model for improving customer experience

As we move further from a physical world towards software based architectures, transformation of management approaches need to change! Customer experience has become the primary focus for best in class service delivery. Zurich Insurance have recognized this need and have taken steps to address key transformational shifts through integrating Dynatrace technology within a service management framework. The industrialized approach to providing business and customer experience insights has increased transparency and… read more

NRG: Successful digital transformation takes unified effort across broad spectrum of people, processes, technologies

In this session “Aligning innovation to the needs of the customer and the business”, we heard how NRG consistently puts the customer first, and what that means for their future, and their digital transformation going forward. At NRG they strongly believe that customer satisfaction, through a perfect #UX, is a key of success, it is a true business value. Christy Nolan, Senior Manager of Digital Operations at NRG Energy, explained… read more

How a Digital Experience Center (DEC) aligns development, operations and the business for the best customer experience?

Backed by the right technology and expertise, Digital Experience Centers (DECs) offer visual platforms for dynamic collaboration between dev, prod, and ops teams together with business stakeholders. They support an agile DevOps culture across an entire organization. This in turn positions user experience squarely as the top priority. They teach us how Dynatrace can bring customer insights, visibility into new stack technologies, and detailed management of the deployment pipeline to… read more

Everywhere, people are less patient. How Performance Engineering helps Watson Health manage?

Did you know that the volume of healthcare data just reached 150 exabytes, and will soon be at zettabyte and yottabyte scale?  Moreover, 80% of healthcare data is invisible to current systems because it is unstructured! In this session “Evolving performance engineering: How business drives performance management” we’ve looked at how business drivers are shaping the need for the next-level APM at IBM Watson Health. With Dynatrace, IBM Watson Health… read more

Digital transformation isn’t just about technology!

Digital transformation depends on advanced technology, but that’s not all. Even the most innovative tech solutions need to be supported by the right human experience and process knowledge for digital business to grow. By establishing effective procedures behind the implementation and administration of these technologies, organizations can reduce the headaches caused by the ever-changing nature of IT. In this session, Louis Oliver, Technical Consultant at Mary Kay Inc., has shown… read more

Everyone owns digital transformation: Collaborate to accelerate success

Digital transformation is a moving target that keeps accelerating. It requires the ongoing management of expanding new projects and platforms that affect operations, testing, development and the business. Cloud and microservices initiatives add significant complexity to this landscape. A traditional APM approach isn’t enough to be successful. Success requires a DevOps approach that crosses traditional silos of business and technology. It demands collaboration. Scotiabank is bringing development and ops groups… read more

How Ulta Beauty is Pushing the limits of application visibility

Successful digital transformation requires visibility across silos of technology, development, and operations. While tracking some of this information can be relatively simple, gaining visibility into third-party applications–“black boxes”—is a serious challenge for many organizations. BUT the Ulta team uses Dynatrace as a lighthouse in the fog, adding visibility and insight to performance, execution and metrics that were previously obscured by black boxes. Check how, with increased visibility… read more