Monitoring and diagnosis of performance bottlenecks in ICCO

Frankfurt / Main – 16 June 2008 – The Frankfurt Airport is one of the world’s busiest with 1,350 flights a day to the top 10 airports worldwide in 2007. To ensure timely and efficient clearance of these flights, Fraport AG supports clearance of individual flights with a proprietary software process: ICCO (Integration of Contract and Calculation data to Operations). Fraport AG chose dynaTrace to monitor and diagnose performance bottlenecks in ICCO. "The analysis capability of dynatrace Diagnostics allows us to more quickly and accurately analyze problems in production," said Guenther Finger, Fraport AG’s director of operations for information and communication services.

dynaTrace Diagnostics records and visually maps, 24x7 in production, the precise runtime execution path – the “PurePath” – of every discrete transaction across heterogeneous and distributed application components down to code-level with only minimal performance overhead. The PurePath contains not only pure performance metrics (e.g., response times, CPU usage), but also contextual information (e.g., memory usage, method arguments, exceptions, log events, IO usage, SQL calls, synchronization delays, etc.) in order to enable precise root-cause analysis. PurePath Technology helps rapidly resolve performance problems by isolating the component causing the problem (WHERE?) and identifying the root-cause of the problem (WHY?)

With dynaTrace Diagnostics Fraport can analyze ICCO’s performance both in real time and with offline analysis. In real-time, all diagnostic data – including complete PurePaths – can be analyzed as the application executes the transaction. Problems can be interactively diagnosed down to the line of code without any delay. Offline diagnosis enables easy reconstruction in a local development environment of performance problems that occurred in a staging or production environment without the high cost to reproduce it. Developers can use exactly the same interactive diagnostics tools as with real-time diagnostics.

“It is not always possible in pre-production to reproduce errors that occur in production, because both environments are not equal 1:1. Days or even weeks often can go by before the causes of performance problems can be found,” said Jens Steinborn, dynaTrace Sales Manager DACH Region. “With dynaTrace Diagnostics this troublesome procedure can be replaced with a complete reconstruction of all data because these transactions have been saved on the diagnostics server. As a result the fruitless passing of blame between departments finally stops.”

About Fraport AG

Fraport AG is among the leading groups of companies in the international airport business. With Frankfurt Airport, the company operates one of the world's most important air transportation hubs. An experienced airport manager, Fraport is expanding Frankfurt Airport together with partners into Frankfurt Airport City – an outstanding real-estate location and gateway of mobility and excitement. In addition to covering the full range of airport services, Fraport AG is a competent partner in airport retailing and real-estate development. As a full-service provider in the airport management field, Fraport AG is active on four continents through investments and subsidiaries. http://www.fraport.de

About dynaTrace software, Inc.

dynaTrace is the leader in lifecycle application performance management for business-critical Java and .NET applications. dynaTrace’s PurePath Technology® is the only solution that captures data on all individual transactions down to code level by tracing their “PurePath” across multiple physical and logical tiers – even 24x7 under load in production – enabling customers to move beyond monitoring to diagnosis and prevention. In each application lifecycle stage – development, QA, staging, production – IT personnel now can see and understand where and why performance issues exist. With dynaTrace, enterprises gain better understanding of their applications’ dynamic behavior and how it impacts their business, allowing them to rapidly reconstruct problems to identify the root-cause and fix it.

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