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Studies show that 25% of all application issues found in test or production are “not reproducible” in development. Thus, operations and test engineers are constantly under pressure to deliver precise root-cause analysis back to development. However, studies also reveal that it alone takes usually more than an hour to document a problem's symptom, and a problem report uses six types of media on average.

dynaTrace fully automates rich problem documentation as it enables operations and test engineers to provide interactive code-level reports of problematic transactions to development without having to be Java/.NET experts. Developers can analyze only the data relevant to the case within a familiar format offline without having to reproduce the issue, whether they are working in-house, or at a remote location using the included dynaTrace Client or free Viewer.