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dynaTrace software is a leading global provider of performance management and diagnostics solutions for mission-critical software applications. Our mission is to enable IT personnel to proactively avoid performance and stability issues throughout the software application lifecycle, and to rapidly diagnose and resolve problems should they occur. Our goal is to help our customers efficiently eliminate one of the most common causes of missed release dates, poor application quality and high costs of downtime of enterprise software – inefficient performance defect detection and resolution.

If you would like to be a part of such a team, we’re interested in you. You need to be willing to work and think creatively, be able to function as part of a fast-moving team, and be flexible enough not only to take on new tasks but to seek out new ways to improve the way we do things. If you’re this kind of person, we’d enjoy getting to know more about you.

What we're looking for to build our team

Looking for a new challenge in professional life? Then we welcome you.





 

Telesales Account Executive
 
Job Description The dynaTrace Telesales Account Executive is responsible for identifying, qualifying and closing sales opportunities for the dynaTrace software. Telesales Account Executives will be assigned a discreet quota and will work with dynaTrace technical resources to provide demos and proof-of-concepts. The Account Executive will be held accountable to build, manage, forecast and close business.
Responsibilities
  • Qualify leads and prospects based on defined criteria
  • Cross sell and up sell existing customers
  • Profile assigned accounts and drive outbound prospecting to generate new business
  • Must call into senior management as part of lead development and qualification. E.g. VP/Director of Application Development, VP/Director of QA, VP/Director of Testing
  • Conduct research on accounts by using Google, LinkedIn, Jigsaw and other tools
  • Develop an understanding of the account’s business issues and other relevant information
  • Educate prospects about dynaTrace solutions
  • Coordinate demonstrations and POC’s with prospects
  • Use CRM-Salesforce.com to track activities
  • Attend weekly territory forecast meetings and update team on progress of identified activities
  • Work to meet defined metrics goals
  • Provide input to marketing including feedback on quality of leads from marketing programs
Knowledge, Skill, Experience and Education:
  • College diploma/university degree or equivalent experience
  • High level of commitment to exceptional customer service and relationship build
  • Strong written and verbal communication skills
  • Strong problem solving, organizational and interpersonal skills
  • Ability to work both individually and in a team environment
  • Self-motivated with the ability to work in a fast paced and constantly changing environment
  • Proficiency in MS Office tools – Outlook, Word, Excel, Powerpoint
  • Experience using a CRM, i.e. Salesforce.com
  • Experience in a sales position or Technology industry preferred
Corporate Snapshot Founded: 2005
Headquarters: Lexington/MA, USA
Sales: Products and services sold through direct sales and indirect channels including resellers, VARs and system integrators.
Our Vision We provide innovative performance-diagnostics solutions for mission-critical, cross-platform applications. Our mission is to offer top-quality products, excellent service, and unrivalled support worldwide. We are committed to developing company-wide diagnostics solutions that fulfill the needs of IT personnel in improving application performance. We provide out-of-the box diagnostics know-how for our customers to assist them in efficient performance-issue reproduction and resolution, thereby reducing downtime in their cross-platform applications.
Our Strengths
  • Succeeding through innovation

    • We are experts in developing diagnostic solutions for cross-platform enterprise applications. By developing solutions that recycle existing test assets throughout the application life-cycle-in both test and production environments-we promote high-return on customer investment.
  • Surpassing customer expectations

    • We understand that our customers are challenged with the complexity and heterogeneity of today's IT environments. Our expertise in heterogeneous cross-platform applications (J2SE/J2EE, .NET) enables us to consistently develop high-quality product, services, and support that exceed our customers' needs.
  • Helping our partners succeed

    • We view our customers as partners in our success. By developing ongoing relationships with our customers- and by maintaining close relationships with third-party consulting companies, IT-service enterprises, and system integrators-we can offer our customers considerable advantages in time- and cost-savings.
  • Fostering loyalty and team spirit

    • Our success can be traced directly to the motivation and commitment of our highly skilled team. dynaTrace software cultivates a flat-hierarchy environment in which team spirit is fostered through coaching and in which creative collaboration between team members is encouraged.
Position Departement: Sales
Full-time in Lexington, MA
 

Inside Sales Representative
 
Overview The dynaTrace Inside Sales Representative is responsible for identifying and qualifying sales opportunities for dynaTrace software field sales organization. Inside Sales Representatives will partner with field sales representatives and marketing to generate demand and qualify lead candidates.
Responsibilities
  • Qualify leads and prospects based on defined criteria
  • Profile assigned accounts and drive outbound prospecting to generate new business
  • Must call into senior management at Fortune 1000 as part of lead development and qualification. E.g. CTO, CIO, Project Leaders, Directors of Operation, Directors of Application Development, Director of QA
  • Conduct research on accounts by using Google, LinkedIn, Jigsaw and other tools
  • Develop an understanding of the account’s business issues and other relevant information
  • Execute database and telemarketing programs to increase attendance at upcoming events, seminars, and to create awareness for current product promotions to target audiences
  • Educate prospects about dynaTrace solutions
  • Use CRM-Salesforce.com to track activities
  • Attend weekly territory forecast meetings and update team on progress of identified activities
  • Work to meet defined metrics goals
  • Provide input to marketing including feedback on quality of leads from marketing programs
Knowledge, Skill, Experience and Education:
  • College diploma/university degree or equivalent experience
  • High level of commitment to exceptional customer service and relationship build
  • Strong written and verbal communication skills
  • Strong problem solving, organizational and interpersonal skills
  • Ability to work both individually and in a team environment
  • Self-motivated with the ability to work in a fast paced and constantly changing environment
  • Proficiency in MS Office tools – Outlook, Word, Excel, Powerpoint
  • Experience using a CRM, i.e. Salesforce.com
Corporate Snapshot Founded: 2005
Headquarters: Lexington/MA, USA
Sales: Products and services sold through direct sales and indirect channels including resellers, VARs and system integrators.
Our Vision We provide innovative performance-diagnostics solutions for mission-critical, cross-platform applications. Our mission is to offer top-quality products, excellent service, and unrivalled support worldwide. We are committed to developing company-wide diagnostics solutions that fulfill the needs of IT personnel in improving application performance. We provide out-of-the box diagnostics know-how for our customers to assist them in efficient performance-issue reproduction and resolution, thereby reducing downtime in their cross-platform applications.
Our Strengths
  • Succeeding through innovation

    • We are experts in developing diagnostic solutions for cross-platform enterprise applications. By developing solutions that recycle existing test assets throughout the application life-cycle-in both test and production environments-we promote high-return on customer investment.
  • Surpassing customer expectations

    • We understand that our customers are challenged with the complexity and heterogeneity of today's IT environments. Our expertise in heterogeneous cross-platform applications (J2SE/J2EE, .NET) enables us to consistently develop high-quality product, services, and support that exceed our customers' needs.
  • Helping our partners succeed

    • We view our customers as partners in our success. By developing ongoing relationships with our customers- and by maintaining close relationships with third-party consulting companies, IT-service enterprises, and system integrators-we can offer our customers considerable advantages in time- and cost-savings.
  • Fostering loyalty and team spirit

    • Our success can be traced directly to the motivation and commitment of our highly skilled team. dynaTrace software cultivates a flat-hierarchy environment in which team spirit is fostered through coaching and in which creative collaboration between team members is encouraged.
Position Departement: Inside Sales
Full-time in Lexington, MA
 
 

Support Engineer
 
Position Overview As a member of the Customer Service Support Team, you would take on a role as a product expert in helping both employees and customers exceed their expectations of dynaTrace products throughout the application lifecycle.
By assisting customers, Enablement Services, as well as our Sales Engineering teams, you would be responsible for resolving tough problems along with helping define product and process changes.

Ideal candidates will have a true passion about ensuring customer success, the ability to look at systems with a critical Engineering perspective, and a willingness to jump into a problem with both sleeves rolled up.

This position reports directly the Dir of Customer Support and will be located in our Lexington, MA office.

As part of the Customer Service team the mission is to provide world class support services to our customers enabling them to continue to successfully gain value from using dynaTrace. As a main support engineer a key responsibility is to support customers, field personal such as our Enablement Services engineers and Sales Engineers as well as our partners.
This would involve helping them through product how to, documenting and developing workaround as well as managing existing product issues that need escalation to the lab.
Being comfortable with Production/Operations challenges and being able to work in this type of environment using customer centric thinking and communication skills are critical to our success.
Responsibilities
  • Provide Engineering level and usage assistance to customers to resolve all their problems
  • Being able to thoroughly document a customer’s issue for our development team and be the customers champion to ensure an ideal solution is reached
  • Assist in documenting enhancement requests from customer and from sales engineers
  • Being aware of when the sales organization needs to be engaged both for up sell opportunities as well as customer nurturing
  • Being able to realize that you’re part of the sales cycle. How customers are treated has a direct impact on their interest to do conduct business with us
  • Making recommendations on process improvement
  • Finding ways to improve the overall customer experience
Required Skills and Experience
  • Possess good industry and technical knowledge to be able to support customers complex application environments specifically Java and .NET applications
  • A solid understanding of OO concepts such as methods & classes, name spaces, abstraction, synchronization, multi-threading; along with command line comfort on Unix/Linux/Windows environments
  • A solid understanding of Web based technologies such as Java, .Net, Web Services, Networks, Operating Systems (Windows, Unix, Linux), HTTP, Browsers, Remoting concepts, and more
  • The ability to handle multiple tasks, sometimes even conflicting priorities for your time
  • Previous experience in Application Performance Management space with strong desire for development and application architecture experience and background. Coding level knowledge a big plus
  • Possess both passionate, innovative, and a ‘can do’ attitude required for a startup company
  • Must have excellent communications skills both verbal and written. Solid and fluent control of the English language, both written and spoken
  • Proven track record of success in support and/or Sales Engineer role.
  • Strong technical background including undergraduate or graduate degree in Computer Science or related technical discipline
Additional Information Reports to: Director Customer Service
Department: Customer Services Organization (CSO)
Location: Lexington, MA
Travel: none
Education: Requires undergraduate or graduate degree in Computer Science or related technical discipline, or equivalent work experience
 

Enablement Services Consultant
Job Description Reporting to the Director of Enablement Services (ES), the ES Consultant is a vital member of the team that is responsible for delivering dynaTrace’s enablement services, focused on enabling our clients to take control of performance management in their Java and/or .Net environments. The ES consultants are integral to ensuring our client’s successful adopt dynaTrace software throughout their SDLC, business processes and application life cycles. The Enablement Service mission is to enable our clients to integrate and continuously recognize increasing value from dynaTrace throughout their organization. Key engagement activities include:

  • Serve as a subject matter expert on Java and/or .Net application performance management monitoring and tuning techniques
  • Partnering with clients to define and scope APM enablement goals
  • Defining and delivering education sessions focused on dynaTrace software and APM enablement
  • Building relationships that enhance rapport with dynaTrace’s clients and enable the successful adoption and integration of dynaTrace through their application lifecycle
  • Identifying Business integration opportunities specifically around reporting, alerting, dashboards, SLA measurement, external framework integration, etc.
  • Addressing the use of dynaTrace software throughout a clients Java and .Net Software Development Life Cycle
  • Assisting clients with troubleshooting and performance tuning of their Java and/or .Net applications code, architecture, best practices, etc.
  • Documenting and packaging field experiences and deliverables to enable others within the ES team as well as all other groups within dynaTrace to leverage customer successes and insights
Responsibilities
  • Manage and deliver Enablement Services engagements
  • Consult with clients to assess, capture and plan to meet their business and technical goals
  • Create and deliver to project plans
  • Contribute to building and refining repeatable, high quality, services delivery model that results in exceptional customer satisfaction, high staff utilization and gross margins, and expanding client business
Required Skills and Experience
  • 3+ years Java and/or .Net hands-on development or architecture design
  • Strong understanding Application Performance Management adoption, integration and execution techniques in a Java and/or .Net application environment
  • 3+ years consulting experience
  • Strong understanding of performance tuning and architecture best practices in Java and/or .Net applications
  • Possess a passionate, innovative, can do attitude required for a startup company
  • Excellent verbal and written communications skills
  • Requires undergraduate or graduate degree in Computer Science or related technical discipline, or equivalent work experience
Beneficial Skills and experience
  • Tuning best practices for Application Servers including Websphere, Weblogic, JBoss, etc.
  • Performance tuning experience in other application tiers (Web, Network, Database, Storage, Windows, Unix, Linux)
  • Ability to develop and expand web/wiki based pages and work with marketing and sales to refine our service value proposition, literature and sales approach
  • Ability to develop and contribute to white papers
  • Able to present to internal and to client audiences
  • Classroom technical training delivery experience
  • Demonstrated ability to create measurable engagement goals and follow through with detailed execution, insuring high quality end to end results
Additional Information
  • Department: Enablement Services Organization (ESO)
  • Strong understanding Application Performance Management adoption, integration and execution techniques in a Java and/or .Net application environment
  • Travel: 70%+
Application process Submit resume and cover letter to and
submissions that do not include a resume and cover letter will not be considered


We offer career opportunities in an exciting and fast-growing technology company, the opportunity to work in a collegial and stimulating climate with an experienced team combining responsibility with creative leeway. We look forward to hearing from you. Please send your cover letter and resume to:

For our job offers in German language please go here.

Eric Horsman

Senior Principal Systems Engineer

'What I enjoy most about dynaTrace is working with technology that's cutting-edge, in a collegial corporate culture together with top-notch professionals who have proven industry experience.'

Kathy Harsanyi

Inside Sales

'I really appreciate working with intelligent and experienced people who know what they're doing. That, plus the challenge of being part of a start-up is what makes working with the dynaTrace team so intriguing.'