dynaTrace for ISVs

Independent Software Vendors (ISVs) are a particularly demanding group. They are often skeptical of anyone else’s software but their own. dynaTrace has supported some of the world’s largest ISVs for years with a comprehensive system that spans from development, through test, into delivery and on-going support. Some of our ISV customers simply use us to accelerate their software delivery process, while others use us exclusively for post-sale delivery and support optimization. But a growing number are discovering that by combining both with dynaTrace they can transform their businesses in a way they never thought possible.

A few of our ISV customers:

How dynaTrace Helps ISVs

1 A Comprehensive Solution to ISV Challenges

Many ISVs have been shifting their platforms from legacy code-bases to Java, or a combination of Java & .NET over the past several years. They’ve distributed their architecture, incorporated a growing amount of 3rd party frameworks and code, and added services and extensions that go beyond their core development team. With these disruptive changes, all in the interest of “providing greater flexibility and value to customers”, challenges have accelerated. dynaTrace provides an answer to a wide range of these challenges by,

Increasing development efficiency
Increasing test coverage while reducing test time
Compressing time to market
Increasing functionality delivered in each release
Reducing delivery/deployment time
Assuring delivery quality
Simplifying remote system management
Reducing field troubleshooting from days to hours – remotely

Read more: Overview Matrix, Architecture

Video Case Study: Smith Micro's Success With dynaTrace

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2 Accelerate Development With Performance Engineering

Our ISV customers are continually looking for ways to improve the efficiency and effectiveness of their development teams. Savings here translate into more application functionality faster with improved bottom-line profit. dynaTrace is the only APM company bringing proactive performance management to development. ISVs can integrate dynaTrace into their continuous build and test automation processes to make performance and scalability disciplines a forethought in engineering, rather than the afterthought it is today. Significant time is saved, quality is improved and downstream costs are minimized.

3 Faster Test Cycles Plus Greater Test Coverage

To assure end-to-end application quality, ISVs continue to do final performance and scalability testing prior to releasing new versions of their software to the market. These ISV systems are business critical and, whether new installs or upgrades to new versions, customer expectations are high, and ISV reputation is constantly on the line. dynaTrace Test Center Edition offers the perfect complement to load testing, providing the advanced automation, transaction-pure visibility and deep code-level analytics to increase test coverage while dramatically reducing test cycles. Test time is condensed and quality is assured, even for hard-to-test dimensions like 3rd party code, heterogeneous transactions and Ajax client to back-end interactions.

Case Study: Novell Triples Test Throughput

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4 Assure Delivery Success Faster

Though some of our ISVs provide tightly packaged software for consumer installation, many ISVs deploy large, complex systems on customer premises. The ISV Delivery Team is on the line for integrating application components, customizing configurations and building integrations with other business systems of the client’s. dynaTrace provides both end-to-end application visibility for faster issue resolution, and final installation assurance that the entire system performs as advertised. And if any issues are encountered that need development team assistance, dynaTrace’s built-in collaboration system is there to accelerate PurePath communications and assure rapid resolution.

5 Reduce Support Costs With Advanced System Management

Managing support costs is always an ISV concern, especially for complex system suppliers. The more high severity issues encountered at a customer site the greater the support cost and the greater the unexpected impact to engineering. dynaTrace provides unique remote system management capabilities to automate incident and error handling, application and system data capture, packaging and secure delivery of session recordings, and auto-analysis of issues. No time is wasted in costly problem recreation. You capture what you need when it happens and have the best diagnostic system in the world to help you resolve 10x faster than today.

6 A Fast Path to Shareholder Value

Imagine what it would mean to reduce development costs by 3-5% while increasing application functionality per release by 10% or more. Imagine what it would mean to reduce delivery and support costs by 3-5% while offering sales and marketing new service products to offer premium customers. With dynaTrace, these results and opportunities are not only possible, they are being enjoyed by many ISV leaders today. Think about it: you can either increase sales by 50% to get another 10% to the bottom-line, or you can introduce dynaTrace to gain commensurate levels of profitability along with the consistency of execution shareholders are looking for.